Quality Control leadWonders Corporation

Job Description:
As a Quality Control Lead, your responsibilities are the following:
Ensures that the direct reports meet targets, goals, and deliverables supporting operations and company-wide metrics of the business
Utilizes systems and procedures to improve the operating performance and overall improvement of the business
Delivers quality-control requirements and provides Business Intelligence to keep key stakeholders informed of data/outcomes leading to process improvements and greater efficiencies
Manage the staff in accordance with company policies, procedures, and client quality metrics ensuring all direct reports are meeting contractual monitors and audits
Manage team engagement, leadership, performance management, coaching, talent development, and auditing specialists and team leads
Ensure quality team adheres to performance objectives, indicators, metrics, and ratios ensuring maximum team performance
Create and maintain a positive work environment and ensure shifts.
Regularly meet Operations partners to ensure coaching action plans are being completed
Working daily to improve processes and performance that enhance bottomline results through meetings and calibration calls with client and business partners
Requirements
2-3 years of proven experience in Quality Management or Operations in a Call Center environment.
Reporting skills and advanced proficiency in Google Spreadsheet, Excel
Strong verbal and written communication skills
Strong analytical skills
Keen attention to detail and desire to follow procedures
Strong coaching skills
Ability to lead and partner with different stakeholders
Ability to work successfully in an ambiguous, fast-paced, growing environment
You can independently exercise excellent judgment, discretion and sound reasoning in making important decisions
Wonders Corporation

Pasig City, Metro Manila
Permanent
Full-time