Quality Assurance unit headSecurity Bank

The Role As a Quality Assurance Unit Head, you will act as Compliance and Monitoring Officer of Branch Banking Operations Group (BBOG) to ensure BBOG-Head Office Operations Units' strict compliance with established policies, internal controls, and pr The Role As a Quality Assurance Unit Head , you will act as Compliance and Monitoring Officer of Branch Banking Operations Group (BBOG) to ensure BBOG-Head Office Operations Units' strict compliance with established policies, internal controls, and procedures of the Bank and other regulatory agencies. Identify and implement concrete solutions to productivity and control issues, within a perspective of a balanced approach between revenue, productivity/operating efficiency, and controls. You will also coach, train, and mentor BBOG-Head Office Operations personnel to develop/enhance their technical skills and competence to effectively discharge their duties. How you'll contribute Ensures service delivery to customers within the following agreed standards: Accuracy, Responsiveness, and Timeliness. Identifies policies, processes, and procedures for revision/improvement and coordinates with the concerned units for standardization and implementation. Attends audit exit conferences of BBOG-HO Operations Units meetings to discuss operational matters and other control issues. Manages costs within the approved operating budget of BBOG. Reviews Special Operations Report prepared by Quality Assurance Officers. Prepares Clarificatory Memo for issuance to concerned personnel based on the Special Operations Report released by Quality Assurance Department via e-mail. Submits risk events, near misses, issues for escalation, fraud incidents (internal/external party), and other operational risk events/issues, regardless of the amount involved via the IE/IR module of the Online ORM Dashboard in e-Source. Prepares Special Operations Report on the day of detection of fraud/ major violation of policies and procedures for submission to the QA Head and BBOG Head. Ensures 'Acceptable/Satisfactory' audit rating of BBOG-HO What we're looking for At least 5 years of relevant work experience Must have Bachelor's or College degree
Monster

Philippines
Permanent
Full-time