Quality Assurance SpecialistAsalus Corporation

ASALUS CORPORATION was registered with the SEC in November 1995 primarily as a Health Maintenance Organization (HMO) engaged in the delivery of managed healthcare services via comprehensive and prevention-oriented health maintenance programs. ASALUS has now secured the top two spots after barely a decade and a half of operations and is now poised to contend for industry leadership. Asalus Corporation is now popularly known as IntelliCare, the brand name of its HMO business. Its mission is to lead, innovate, and trailblaze a holistic approach to healthcare management by consistently providing top-quality, highly personalized healthcare services that are easily available. Its brand of service excellence goes beyond the usual norm of patient care by adding to its multi-faceted dimensions IntelliCare's compassion for member patients. 
 
QUALITY ASSURANCE SPECIALIST
 
Purpose of the Job
 
Contribute to organizational service quality enhancement. To ensure that MSD personnel nationwide continuously apply the acquired pre-deployment training skills and able to deliver quality service in every customer interaction. It covers a monthly assessment based on identified set of quality standards   of Membership Services and random customer satisfaction rating to Intellicare patients / members.
 
Qualifications:
Graduate of any medical allied course is an advantage 
At least with 2 years experience as Customer Service Specialist / PRO and Field Officer and the likes; 
Knowledge in quality standards, basic medical terminologies, HMO products and services 
Strong analytical and problem-solving skills; pleasing personality, flexible, diligent, keen attention to details 
Good in written and oral communication 
Willing to work in a hybrid set-up
Other Benefits: 
HMO (can enroll eligible dependents) 
Life Insurance 
Mid Year Bonuses 
Other Health and Wellness Benefits