Quality Assurance Specialist - teletech cebuTeletech Customer Care Management Philippiness Inc

TeleTech is on the search for a strategic, goal oriented and passionate Quality Assurance Specialist to join our team at Cebu I.T. Park in a temporary work from home set up. TeleTech is on the search for a strategic, goal oriented and passionate Quality Assurance Specialist to join our team at Cebu I.T. Park in a temporary work from home set up. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business and it's more relevant than ever before in today s environment. We know we re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. What you ll need to qualify: Strong understanding of the company s business, its goals and core values At least 1-year relative QA work experience in a BPO setting Proficient in English both verbal and written communication skills Great interpersonal skills in dealing with a diverse population Open, honest, and empathetic manner when dealing with people Strong attention to detail and desire to follow procedures High customer service orientation Demonstrated multi-tasking capability and proven success in fast paced environment coupled with good time management Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly Technology and work environment requirements for the job: Have the right connection you will need a home internet connection that is >15Mbps (you may do a quick check through SpeedTest.net) Computer we ll supply and deliver at your doorstep Must be able to hard-wire (via ethernet cord) directly into your home modem Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working. What your typical day will consist of: Achieve 100% of quality call monitoring goals per client contract. Learn key business objectives, timeframes, and requirements associated with each quality goal and task. Understand and improve the key success metrics associated with the quality department. Deliver consistent high-quality customer service maintaining a positive, respectful and caring attitude. Escalate and identify department issues as appropriate. Providing the scope of problem and the relative urgency with clear documentation of each issue. What you'll enjoy: Competitive pay and performance-based incentives Real career growth opportunities Company-sponsored HMO with Health & Wellness programs for you and your family Educational assistance through tuition reimbursement An accessible office location at Ebloc 2 Bldg. cor. Geonzon St. & V. Padriga St., Asiatown IT Park, Apas Lahug Cebu City, Cebu 6000, Philippines TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don t take our word for it check out some our women in leadership and diversity awards on TTECjobs.com. For more information about TeleTech, search #ExperienceTeleTech throughout social media to engage in the global conversation.
Monster

Central Visayas
Temporary
Full-time