Quality Assurance (qa) architectThe VITO Group

Responsibilities
Manages day to day operations ensure audit delivery business operations are done per client requirement
Ensure quality framework is in place and coordinated across stake holders
Implement clear overall quality strategy with scalable process / tools/ systems that allow resource efficient monitoring of decision accuracy and align to Coinbase contract agreement.
Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
Establish quality governance process with clients and operations to ensure effective communication and organization
Works with client on change management process, tools enhancements, and work flow amendments
Proactively identifies opportunities and coordinates with different functions - operations, training, workforce, and reporting towards quality improvement
Drive investigation of highly sensitive issues affecting client, working with different teams to understand why and what happened
Develop and mentor people, act as a career counselor and create a high performing team (foster relationships, resolve conflicts, etc.)
Bring innovation ideas and help client create work process standardization
Skill Requirements
Open to College graduate and undergraduate with relevant work experience in Quality Assurance
Must have 10 years overall experience with at least 3 years of experience in Quality Management role
Requires analysis and solving of moderately complex problems
Can create new solutions, leveraging and, where needed, adapting existing methods and procedures
Understanding of the strategic direction set by senior management as it relates to team goals
Proven track record of managing clients and internal stakeholders
Lean Six Sigma Yellow Belt or Green Belt certification is an advantage
Must be willing to go back on-site once recalled
Ability to understand the strategic direction set by senior management as it relates to team's quality goals
Good presentation and facilitation Skills
Good working knowledge of productivity tools such as MS Office Applications
The VITO Group

Manila City, Metro Manila
Permanent
Full-time