Quality Assurance professionalGenfinity

The Quality Assurance Professional (QAP) is responsible for supporting all the teams within the HES Department by consistently providing an easy, efficient and productive customer experience for our internal clients and to make sure MedRisk is proficient with procedures and protocols.
This will be done by handling all type of quality audits for the HES Team: Customer Advocacy, Referral Management Web Leads and Patient Advocacy and Revenue Operations.
PRIMARY DUTIES AND RESPONSIBILITIES
Complete Call audits for all of the teams in the Customer/Patient Advocacy department, providing real time feedback for immediate coaching opportunities
Complete audits for HES Teams providing real time feedback for immediate coaching opportunities
Provide the tracking of completed audits to management.
Provide feedback to leadership team on trends that each department needs to focus on to ensure quality of work input
Participate in Quarterly Calibration meetings to ensure we are up to standard with department protocols/workflows
Identify potential or existing system and/or procedural challenges, and notify Team Lead / Supervisor and assist in resolution if needed.
Consistently meet MedRisk Customer Service & Quality standards
Complete special projects or tasks as assigned by the Supervisor/Team Lead.
Other duties as assigned.
Comply with HIPAA and URAC guidelines
QUALIFICATIONS
Bachelor's degree in allied health profession preferred (Nursing, Physical Therapy, Occupational Therapy, etc.)
A license issued by the Philippine Professional Regulation Commission for allied health profession is preferred
Experience with working for a Quality Assurance Department
Exposure to Customer Service projects
Familiar with medical terminology and codes (ICD-10, CPT) preferred
Ability to multitask in a fast-paced environment
Detail orientated
Excellent verbal and written communication skills
Proficient in MS Outlook, Word and Excel and general computer literacy, working with dual screens
Time management and strong organizational skills required
Willing to work any assigned shift during a work week in Mandaluyong City
BENEFITS
Salary package up to Php ____/month (depending on work experience)
HMO Coverage up to Php 200,000 maximum benefit limit
Excellent work culture
Huge opportunity for growth with a leading US provider of Managed Physical Medicine with a growing presence in the Philippines
Temporary work from home set-up.
Preferably residing within Metro Manila, Cavite or Rizal only.
Start date: January 2022
Genfinity

Mandaluyong City, Metro Manila
Permanent
Full-time