Quality Assurance OfficerSecurity Bank
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 15/11/2025
Deadline: 25/03/2021
About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Quality Assurance Officer, you will be responsible for ensuring compliance to credit and collection policies/procedures for all loan products. You will also that credit and operational risks are properly identified, reported and monitored in accordance with the Bank policies.
How you'll contribute
Reviews credit quality of loan bookings for all consumer loan products taking note of, but not limited to the following: data input quality, policy deviations, credit investigation/verification and documentation deficiencies.
Reviews adherence of Collections to the set Collections policies, strategy and timelines by taking note of policy deviations and delays in collection execution.
Responsible for the monthly discussions/reporting of policy/process deviations seen during quality reviews and recommendation of corrective measures to the Policy & Portfolio Management, Business and Operations Head and to all concerned units.
Monitors implementation of corrective and preventive measures to ensure that issues around policy and process implementation are resolved.
Conducts investigation in determining the root cause of customer complaints; Drives process improvement as deemed necessary.
Conducts trainings and/or proficiency examination to measure each processor's understanding as regards his function and improve efficiency.
Work closely with various units of the Bank in the performance of independent assessment of policy and process.
What we're looking for
Graduate of Bachelor's Degree in Business Studies/Administration/Management, Commerce, Finance/Accountancy/Banking
Must have at least 3 years of relevant work experience
With knowledge of credit policies and procedures, and risk management.
Should have a background in underwriting
Equipped with effective written and oral communication.
Able to communicate effectively with internal customers (stakeholders).
Analytical, proactive, and detail oriented.
Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Quality Assurance Officer, you will be responsible for ensuring compliance to credit and collection policies/procedures for all loan products. You will also that credit and operational risks are properly identified, reported and monitored in accordance with the Bank policies.
How you'll contribute
Reviews credit quality of loan bookings for all consumer loan products taking note of, but not limited to the following: data input quality, policy deviations, credit investigation/verification and documentation deficiencies.
Reviews adherence of Collections to the set Collections policies, strategy and timelines by taking note of policy deviations and delays in collection execution.
Responsible for the monthly discussions/reporting of policy/process deviations seen during quality reviews and recommendation of corrective measures to the Policy & Portfolio Management, Business and Operations Head and to all concerned units.
Monitors implementation of corrective and preventive measures to ensure that issues around policy and process implementation are resolved.
Conducts investigation in determining the root cause of customer complaints; Drives process improvement as deemed necessary.
Conducts trainings and/or proficiency examination to measure each processor's understanding as regards his function and improve efficiency.
Work closely with various units of the Bank in the performance of independent assessment of policy and process.
What we're looking for
Graduate of Bachelor's Degree in Business Studies/Administration/Management, Commerce, Finance/Accountancy/Banking
Must have at least 3 years of relevant work experience
With knowledge of credit policies and procedures, and risk management.
Should have a background in underwriting
Equipped with effective written and oral communication.
Able to communicate effectively with internal customers (stakeholders).
Analytical, proactive, and detail oriented.
Security Bank
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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