Quality Assurance ManagerCushman & Wakefield

Job Description
Quality Assurance Manager
Responsibilities
Support activities include assessment activities related to the Quality Program, identification of risks and recommendations, draft QA documentation and conduct in depth quality assurance reviews
Lead/participate in maintenance of standard processes and new process releases and provide coaching for institutionalizing them
Conduct Root Cause Analysis for problem contracts
Perform as a "Recovery Resource" on problem contracts
Available to be leveraged as a resource (if available capacity) for Project/Program Management mobilization
Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts, etc.)
Manage and participate in special projects as requested by Leadership
Manage Quality Assurance pool including certifications, re-certifications and the assignment process
Develop requirements for Quality Assurance capability development and the maintenance of Quality Assurance skills and expertise
Driving reporting and analytics requirements for Quality Assurance management
Facilitate and administer Quality Assurance performance/recognition feedback
Participate in program development and continuous improvement initiatives
Assist Project Management in process metrics definition/collection and maintenance and bringing in statistical analysis techniques for increasing predictability of the development process
Contribute and participate productivity improvement initiatives
Provide clear governance on quality tasks relative to insights generation and innovation
Ensure quality measures align with program outputs or SLAs
Create developmental road maps for Quality personnel
Proactively Communicate relevant observations or findings with all stakeholders
Qualifications
Bachelor's Degree holder, but also open to undergraduates with strong related experience
Overall 12 years - at 5 years in Leadership Capacity (in BPO set up)
Must have at least 5 years of experience in Management role
Manages 30- 50 Training and Quality support at a scale of 500 - 1000 employees
With strong quality and training background.
Recent role should be from Quality or Training
Will support Software and Platform Tower
Should be amenable to shifting schedule
Idealistic approach in putting up Quality framework
Very specific in terms of scenario-based questions
Open for six sigma certification/trained as long as they have project that they can put up in the table
Graduate of bachelor's degree
Open to the night shift
Cushman & Wakefield

Metro Manila
Permanent
Full-time