Quality Assurance ManagerExtend Your Team

-Assessing current procedures and developing new solutions to enhance quality control, frequently working with the management team and other leaders to enact and improve these procedures.
-Managing the whole QA team, instructing them on new or revised procedures and tools and providing oversight during the QA process.
-Directly assisting with the implementation of new processes and working closely with team members to ensure that they are correctly utilizing QA methodologies and systems.
-Planning and taking corrective actions when they identify issues on the team
-Maintaining detailed records of quality assurance activities and issues
-Analyze and present the data and results to the management team periodically to highlight any issues or coaching opportunities for the agents.
-Supporting and enhancing performance by analyzing and assessing quality control and assurance data.
-Finding patterns and areas for improvements based on QA data over time and utilizing these reports to improve processes and performance.
Requirements
Do you have what it takes to be our QA Manager?
Consider yourself highly qualified if you have experience in the ff:
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-Quality assurance
- a solid foundation in quality assurance is a necessity in this role of at least 8 years in the field and 5 years in a lead or managerial capacity
-Team coordination experience
- a QA manager direct and oversee personnel within their departments, so effective leadership, coordination, and motivation skills are vital
-Process enhancement
- an effective QA manager constantly find ways to streamline processes and boost efficiency, so you should have extensive knowledge of process improvement and enhancement
-Organization skills
- this role requires a high degree of organization to successfully direct and oversee all quality assurance procedures and coordinate process updates
-Communication skills
- effective verbal and written communication is also important in this role, as you will provide reports to production managers and business leaders to influence decision-making
-Flexibility
- amenability to extend hours is important in ensuring your success in this role. This is to address sudden volume spikes, urgent tasks, and additional training/upskilling needed as the program continues to grow
Benefits
How are we different?
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-Top Tier Benefits - We respect your time and your needs. We show it by making sure you get compensated well without any delays.
-Unlimited Online Training - You can gain access to different online courses such as Digital Marketing, Six Sigma, Programming, and more!
-No Ghosting - We do not 'ghost' you and not pay
-Monthly Support - We will check in with you regularly to make sure you are successful
-Your Voice Matters - We encourage feedback and suggestions within the team. We do not believe in hierarchy and believe in Agile HR.
What's In It For You?
These amazing benefits / perks await you!
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-Enjoy HMO after your 1st month, no need to wait for 3 months or 6 months!
-Enough time with your family and loved ones - we are giving Vacation Leaves after 6 months!
-Get paid on US Holidays when your client's business is closed
-Internet issues at home? Don't worry, we got you! We will reimburse your internet expenses of up to $50/month
-Enjoy a delicious birthday cake courtesy of our HMO partner!
-Looking for discounts? Well, look no more! Join us and enjoy the following (courtesy of our HMO partner):
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-Discounted monthly rate in Gold's Gym - for you and two more friends/family!
-Free Eye Check-Up and discount on selected items in Sarabia Optical
-Discount card from Coffee Bean and Tea Leaf (discounts, unlimited internet access, earning point system)
Tiptopjob

Manila City, Metro Manila
Permanent
Full-time