Quality Assurance directorAlorica Teleservices, Inc.

Lead and manage multiple, simultaneous consulting engagements with clients on business operations and performance improvement initiatives Lead and manage multiple, simultaneous consulting engagements with clients on business operations and performance improvement initiatives Utilize structured problem solving skills to develop a work plan and approach to answer business questions in the defined timeline Oversee the project manager and project team to successfully complete all phases of a data analysis project on-time and on-budget, including, but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions Develop new insights and understanding of business performance based on data and statistical methods Analyze external markets dynamics and multiple large data sources to assess trends and develop actionable insights Lead high performance teams to deliver quality analysis, thought capital, and clear data driven recommendations bounded by options and risk scenarios Manage contract, timeline, and budget all deliverables for internal or external client projects Build, manage, and sustain strong relationships with internal and external clients Deliver consultative recommendations to clients by drawing from information captured from the Convergys Analytic Consulting team, prior experience, and knowledge of critical processes and industry acumen Interface with key client stakeholders and effectively navigate difficult issues and project risks Communicate priorities to team members and overseeing execution of projects Coach, mentor, and day to day management to individual contributors and consulting managers. Second line manager, may include management of managers Conduct annual performance reviews and provide feedback in an ongoing manner for team members Lead practice building activities (e.g., recruiting, pre-sales, marketing material, and thought leadership development) Support consulting business development and provide expertise in areas such as strategic development, analytics and process improvement, and effectiveness
Monster

Metro Manila
Permanent
Full-time