Quality Assurance associateJT Express

Job Description: * Accurately & effectively identify errors and process issues to determine the appropriate escalation path for improvement in processes and the overall customer experience with the ability to make recommendations beyond authority. Job Description: Accurately & effectively identify errors and process issues to determine the appropriate escalation path for improvement in processes and the overall customer experience with the ability to make recommendations beyond authority. Performs the compliance review of all batch documentation related to quality assurance audits and evaluations. Including call center agent phone conversation, process and service knowledge. Ability to communicate both written and orally, accurately and effectively across different levels & cultural backgrounds. Handle more complex customer situations involving multi-site problem resolution and escalations. Perform necessary research and work cross functionally to identify and suggestion process improvements for problem resolution as observed via audit process. Mentors new team members and encourages sharing among the QA team functions. Supports projects required for servicing customers and Stericycle business Quality improvement initiatives. Provides feedback to QA supervisor suggesting methods to increase efficiencies and identify areas of opportunity to improve customer satisfaction. Remain proficient and current with customer service skills by answering customer calls. Performs other related duties as required or requested. Candidate must possess at least Bachelor's/College Degreein any field. At least 1Year(s) of working experience in the related field is required for this position. Preferably 1-4 Yrs Experienced Employee specialized in E-commerce or equivalent. Excellent in Microsoft Word, Microsoft Powerpoint and Microsoft Excel (PIVOT & VLOOKUP)
Monster

Philippines
Permanent
Full-time