Quality Assurance AnalystIntelegencia

Participates in design of quality forms and standards.
Provides trend data to site management team,
Coordinates and Facilitates calibration sessions for leads and staff.
Interpret and implement quality assurance standards and procedures
Document internal audits and other quality assurance activities
Investigate customer complaints and non-conformance issues
Collect and compile statistical quality data
analyze data to identify areas for improvement in the quality system
develop, recommend and monitor corrective and preventive actions
prepare reports to communicate outcomes of quality activities
identify training needs and organize training interventions to meet quality standards
coordinate and support on-site audits conducted by external providers
evaluate audit findings and implement appropriate corrective actions
assure ongoing compliance with quality and industry regulatory requirements
creates PKT on a monthly basis
Education and Experience
At least 2 years QA experience
Certifications an advantage including Quality Auditor, Quality Improvement Associate, Six Sigma is a plus
experience with implementation of corrective action programs
strong computer skills including Microsoft Office, QA applications and databases
knowledge of tools, concepts and methodologies of QA
solid experience in effective usage of data analysis tools and statistical analysis
knowledge of relevant regulatory requirements
Key Competencies
Must have excellent attention to detail
communication skills - verbal and written
data collection, management and analysis
problem analysis and problem solving
planning and organizing
sound judgment
decision-making skills
customer service orientation
effective interaction with stakeholders
teamwork
Must be amenable to flexible schedule and weekends work
Must have advanced Computer skills, including but not limited to - MS-Office products, especially Excel and Word
Zero to minimal training needed, must be ready to hit the ground running
Must be Resourceful and able to learn independently
Very knowledgeable and comfortable using different customer interaction channels (Phone, email, chat, social media etc.)
Has a positive and bubbly personality
Bossjob

Pasig City, Metro Manila
Permanent
Full-time