Quality Assurance Analyst - t57NeksJob Philippines

Offer description
₱ 21,000.00 (monthly) Permanent contract Full Time
Job description:
• Monitor and evaluate calls based on Client specific criteria
• Escalate and communicate detailed information about calls monitored to all clients and Quality Assurance Supervisor
• Answer Operations' questions concerning QA guidelines and policies
• Send out Red Flag/Fatal Error Audits to Upper Management
• Monitor all Teleperformance centers for quality and performance issues
• Participate on calibration sessions with Operations, Training, and internal quality members off site
Requirements:
• Previous QA experience preferred
• Ability to analyze and solve complex technical issues
• Strong communication skills (verbal and written communications)
• Strong trouble shooting and problem solving skills
• Strong attendance record
• Current on technical issues
• Ability to work independently
• Professional demeanor
• Must have experience Microsoft Office
• Must show exemplary quality scores throughout tenure as an agent
• Ability to perform other related duties and assignments as required and assigned by supervisor or manager
• Must demonstrate a good attitude and the ability to work as a team player
• Ability to multitask
• Willing to work in a flexible schedule
Perks:
• A competitive salary package
• Exciting performance bonuses
• Generous referral incentives
• With HMO
• An inspiring and fun work environment with endless career advancement opportunities
Requirements
Minimum education level: Bachelor ́s Degree
1 year of experience
Language(s): English
Knowledge: Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
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