Quality Assurance Analyst iCourse Hero

Job Purpose:
Ensures that all assigned tasks are completed on time and meets the given quality standards.
Description:
As the Quality Assurance Analyst, responsibilities include working closely with the project management team
related to competitor checks, accuracy of information, identifying critical and non-critical fails and working on
being able to review contents by using online tools related to quality and compliance, and to perform other duties
as required by the business unit. . It is expected that a quality analyst should have knowledge on copyright
guidelines, standards, has attention to detail, can identify and report problems so he/she can collaborate with the
internal and external teams in resolving concerns and finding solutions.
ESSENTIAL RESPONSIBILITIES and TASKS
1. Create and maintain comprehensive project documentation on quality and
compliance checks.
2. Ensure standards and requirements are met through conducting quality
assurance review or audits.
Performance Management
3. Ability to work independently and as part of a team in a production-oriented
dynamic environment with a commitment to professional development and
growth.
4. Maintain accuracy of reports by checking the files and drives being utilized in
the project.
Operational Excellence
5. Attain service level agreements by meeting the number of goals set for the
project.
6. Increase operational efficiency and productivity by finding solutions to common problems, suggesting process improvements and conducting quality assurance audits.
7. Build a repository of job aid materials by developing and maintaining process & training documents, standards, and project information.
JOB QUALIFICATIONS
● Bachelor's/College Degree
● Has relevant industry training or certification
● At least 2+ year(s) of experience in the same role (team lead or team manager)
● Has been involved in handling projects, resource scheduling, setting metrics and monitoring
team compliance
● Comfortable working with computers - experience with Chrome and Google Suite (Docs,
Sheets, Slides, Gmail, Hangouts) are a must.
● Self-starter with a 'can do' attitude
● A positive attitude with outstanding work ethic
● Strong organizational skills with keen attention to details and accuracy
● Solutions-oriented and results focused
● Must be willing to work in Makati when quarantine restrictions are lifted.
● Ability to work from home when necessary.
Equal ​Employment Opportunity Statement ​(EEO)
We are an equal opportunity employer and value diversity and ​inclusion within our company. ​We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender ​identity, gender expression, sexual orientation, age, marital status, ​veteran status, or ​ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.
About Us:
At Course Hero, we have an awesome team and a truly engaging culture. We are customer-focused, collaborative, responsible, gritty, and we love to learn. Our bold mission is to help students graduate confident and prepared!
We are not the only ones that think we're onto something big. Course Hero has been recognized as one of the , , , and in the . Read up on some of our recent , , and learn more to see what it is like to work with our team.
Course Hero

Manila City, Metro Manila
Permanent
Full-time