Quality Assurance Analyst - healthcare accountWeLink Management Consultancy Services

Description
Welink MCS is hiring for a Quality Assurance Analyst - Healthcare Account in behalf of a client partner in the BPO Industry.
Location: Cebu
Email: ***@welinkmcs.com or ****@welinkmcs.com
Duties and Responsibilities:
• Responsible for auditing patient calling voice record which was taken by the associates
• Conducting regular audits of representative work for accuracy and quality
• Preparing and analyzing reports of audit review and performance issues with a focus on identifying trends, instituting continuous quality improvement initiatives, and identifying and providing ongoing training opportunities for representatives
• Quality Analyst should understand the RCA and Error Pareto concept to improve process accuracy
• Should be effective in sharing feedbacks and conduct briefing session at the start of shift
• Appropriate documentation of claims is required on a Client application
• Understand client requirements and specifications of the project
• Create TNA based on audit findings and Process specifications
• Ensure targets are met on a daily/weekly/monthly basis within the stipulated timelines
• Ensure that the deliverables to the client adhere to Quality Standards
• Prepare and maintain audits reports on a daily/weekly/monthly basis and will be responsible for external QA score
Qualification and Skills Required:
• Good in product and process knowledge.
• Good keyboard skills and knowledge of MS Office on creating the content for product and process
• Knowledge on critical and non-critical voice parameters
• Excellent knowledge in Call services
• Excellent knowledge in Excel in addition to other MS office applications
• Must have good interpersonal skills
• Self-driven, confident, and eye for detail
• Strong logical bent with a good understanding of various aspects of business
• An inclination to be innovative & resourceful with the ability to seek alternatives and take decisions quickly
• UG/PG Graduation in any stream with excellent communication skills in English (Written and Spoken)
• Must have at least a minimum of 4 years of RCM experience having sound Call services knowledge along with 1+ years of experience as QA in Patient call services
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 4
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes

Cebu, Central Visayas ·  Today, 01:32 PM
Work type
Full Time