Quality Assurance Analyst 1Wells Fargo

About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our .
About the Role
Quality Assurance Analyst 1 is responsible in reviewing programs, processes, claims, documentation, and/or files to ensure compliance with internal company requirements and/or government regulations.
Responsibilities
Evaluating in-process, closed, cancelled credit applications, insurance claims, accounts, systems and/or files to ensure company standards are met;
Ensuring corrective action on exceptions and problems;
Providing guidance to lenders and other staff regarding documentation and underwriting requirements;
Ensuring required data is input to appropriate system for tracking and recording;
Performing ongoing file reviews and generating reports summarizing results
Identifying risks and problem areas and recommend standards, policies, and procedures to improve performance;
Designing and conduct training programs
Market Skills and Certifications
Bachelor's degree
At least 2 years of customer service (voice) experience in BPO setting
At least 2 years of quality assurance experience is required for external candidates
Quality assurance experience is not required but is a plus for internal candidates
Very good written and verbal communication skills
Amenable to work on shifting and night schedules
Amenable to work in McKinley Hill, Taguig
Job Family
Quality Assurance
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo

Metro Manila
Permanent
Full-time