Quality and process excellence leadWipro BPO Philippines Ltd., Inc.

QUALITY AND PROCESS EXCELLENCE LEAD
 
Job Description
Lead consulting assignments and deliver business value to the customers through quality initiatives.
Support process excellence initiatives and drive improvement projects in a complex and fast-paced environment.
Drive benchmarking and best practices deployment across accounts.
Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks.
Work closely with customers and the operations leadership team to identify improvement opportunities and drive them to closure.
Drive projects to improve and maintain the profitability of the process.
Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
Drive standardization practices and ensure strict compliance in internal and client-defined processes.
Ensure all process metrics are met.
Skills ( Must Have)
Ability to work in cross-functional teams and demonstrated ability to drive change in the process.
Demonstrated history of working in the outsourcing/offshoring industry or in related fields.
Experience in managing Quality/ Process Excellence initiatives for Large Engagements.
Project management experience in driving six sigma and lean projects.
Hands-on experience in driving large transformational programs involving process reengineering, analytics, automation etc.
Excellent oral and written communication skills and should be able to manage internal stakeholders as well as clients
Well-versed with MS Office - Excel and PowerPoint
Knowledge
Exposure in driving high-impact transformation projects involving technology and process re-engineering.
Experience in relevant process excellence tools and machine learning programming are an added advantage
Qualifications
College Graduate, Bachelor of Science
Experienced quality and process excellence lead in a BPO setup
Six sigma black belt certified