Quality AnalystGear Inc
Workplace: MetroManila, Manila, Muntinlupa
Salary: Agreement
Work form: Full time
Posting Date: 15/10/2025
Deadline: 15/11/2025
Job SummaryWe are looking for an experienced Quality Analyst to join our Australian Telco project team.
This role is responsible for monitoring and improving service quality, ensuring that all customer interactions and delivery workflows meet AU Telco standards.
Its a great opportunity for candidates who want to grow toward coordination or service delivery management roles.Work Setup & Schedule:
Location: on-site in Alabang, Metro Manila, Philippines.
Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time
Responsibilities
Monitor and evaluate Telco service delivery quality across multiple workflows (billing, provisioning, customer service).
Track SLA performance and prepare reports on service quality trends.
Liaise with internal teams (CS, Billing, Technical, Project) and vendors to identify and resolve delivery issues.
Support process improvement and ensure compliance with AU Telco quality guidelines.
Participate in regular calibration and service review sessions with clients.
Requirements
At least 1 years of experience in Telco operations (AU Telco preferred) QA, Billing, or Service Delivery.
Strong analytical, reporting, and communication skills.
Familiar with Telco workflow tools or quality tracking systems.
Detail-oriented, organized, and proactive in identifying process gaps.
Comfortable working in a fast-paced, SLA-driven environment.
Why You'll Love This RoleOpportunity to work with one of the leading AU Telco accounts.Exposure to cross-functional collaboration and end-to-end service delivery processes.A potential growth path toward Service Delivery or Project Coordination positions.
Gear Inc
This role is responsible for monitoring and improving service quality, ensuring that all customer interactions and delivery workflows meet AU Telco standards.
Its a great opportunity for candidates who want to grow toward coordination or service delivery management roles.Work Setup & Schedule:
Location: on-site in Alabang, Metro Manila, Philippines.
Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time
Responsibilities
Monitor and evaluate Telco service delivery quality across multiple workflows (billing, provisioning, customer service).
Track SLA performance and prepare reports on service quality trends.
Liaise with internal teams (CS, Billing, Technical, Project) and vendors to identify and resolve delivery issues.
Support process improvement and ensure compliance with AU Telco quality guidelines.
Participate in regular calibration and service review sessions with clients.
Requirements
At least 1 years of experience in Telco operations (AU Telco preferred) QA, Billing, or Service Delivery.
Strong analytical, reporting, and communication skills.
Familiar with Telco workflow tools or quality tracking systems.
Detail-oriented, organized, and proactive in identifying process gaps.
Comfortable working in a fast-paced, SLA-driven environment.
Why You'll Love This RoleOpportunity to work with one of the leading AU Telco accounts.Exposure to cross-functional collaboration and end-to-end service delivery processes.A potential growth path toward Service Delivery or Project Coordination positions.
Gear Inc
Other Info
Muntinlupa City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Gear Inc
About the company
Position Quality Analyst recruited by the company Gear Inc at MetroManila, Manila, Muntinlupa, Joboko automatically collects the salary of , finds more jobs on Quality Analyst or Gear Inc company in the links above