Quality Analyst (sales)J-K Network Manpower Services

Pasig City
Php 40,000 - Php 43,000
English
Filipino
BENEFITS:
13th month pay
Leave credits
HMO
Performance Bonus
Salary Increase
JOB DETAILS:
Company Profile:
The company is an award-winning outsourcer. The company goal is to make sustainable financial growth through adding sales and form strong relationships with clients.
Requirements:
Bachelor's Degree holder
At least 2 years' experience in QA
Able to manage multiple projects
Strong level of proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Excellent English communication skills
Must be able to interface with Board members and Partners and consistently exude a pleasant, polished, and professional image
Must be proactive in anticipating executives' needs and must consistently demonstrate a strong sense of urgency
Required to interact effectively and efficiently with all levels of employees
Flexibility for overtime
Amenable to work in night shift
Responsibilities:
Lead, mentor, and develop sales associate to promote quality awareness and implement quality programs and initiatives
Conduct audit to 40 Sales Representative
Performs quality monitoring and provides trend data / reporting as required by internal / external Clients
Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
Device systems or matrix to identify opportunities areas of sales associates and ensure proper feedback via Quality emails, instant feedback, counseling, short coaching,
Able to handle multiple projects
Participates in listening sessions to identify Clients' needs and expectations.
Provides actionable data to various internal support groups as needed.
Participates/Lead call calibration sessions - internal and external Clients
Prepares and analyses internal and external quality reports for review
Provides mentoring, coaching and feedback to associates on quality of service to ensure proper procedures, customer satisfaction, and compliance expectations are being followed and met.
Function as an information source critical quality issues arise.
Conduct calibration sessions between the sales managers
Works in partnership with the Business Development Sales Manager to ensure that all associates are meeting call quality standards
Recruitment Process:
Recruitment Interview
English Proficiency Assessment
Initial Ops Interview
Mid Level Ops
Client Interview
Job Offer
How to Apply:
Please send your resume to: [Protected Info]
Globe Mobile: [Protected Info]
Sun/Smart: [Protected Info]
Skype: live:newhirephilippines
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J-K Network Manpower Services

Pasig City, Metro Manila
₱40,000-43,000 per month
Permanent
Full-time