QA SupervisorIBEX Global
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 11/01/2026
Deadline: 15/08/2022
Overview
Candidate must possess at least a Bachelor's/College Degree , any field.
At least 2 year(s) of working experience in the related field is required for this position
Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Quality Control/Assurance or equivalent.
1 Full-Time position(s) available.
Responsibilities
1. Evaluation, documentation and analysis of calls through automated recording system to identify employee performance, call center trends and to determine customer satisfaction levels.
3. Facilitate calibration; facilitate/deliver new hire presentation
3. Correlates QA to other client metrics.
4. Communication with internal and external clients regarding employee/team performance
5. Facilitate RCA calibration, facilitate/deliver new hire presentation.
6. Perform other duties, functions and tasks that are incidental and inherent to the job.
Qualifications
1. Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
2. At least 2 year(s) of working experience in the related field is required for this position.
3. Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Quality Control/Assurance or equivalent.
4. Extensive knowledge of Customer Care Expectations & Quality Guidelines
5. Strong knowledge of customer care processes and techniques
6. Excellent oral, written and interpersonal communication skills
7. Exceptional listening and analytical skills
8. Excellent time management skills
9. Ability to analyze data for trends
10. Demonstrated ability to work well in a team environment
11. Dedication to providing exceptional customer service
IBEX Global
Candidate must possess at least a Bachelor's/College Degree , any field.
At least 2 year(s) of working experience in the related field is required for this position
Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Quality Control/Assurance or equivalent.
1 Full-Time position(s) available.
Responsibilities
1. Evaluation, documentation and analysis of calls through automated recording system to identify employee performance, call center trends and to determine customer satisfaction levels.
3. Facilitate calibration; facilitate/deliver new hire presentation
3. Correlates QA to other client metrics.
4. Communication with internal and external clients regarding employee/team performance
5. Facilitate RCA calibration, facilitate/deliver new hire presentation.
6. Perform other duties, functions and tasks that are incidental and inherent to the job.
Qualifications
1. Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
2. At least 2 year(s) of working experience in the related field is required for this position.
3. Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Quality Control/Assurance or equivalent.
4. Extensive knowledge of Customer Care Expectations & Quality Guidelines
5. Strong knowledge of customer care processes and techniques
6. Excellent oral, written and interpersonal communication skills
7. Exceptional listening and analytical skills
8. Excellent time management skills
9. Ability to analyze data for trends
10. Demonstrated ability to work well in a team environment
11. Dedication to providing exceptional customer service
IBEX Global
Other Info
Mandaluyong City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
IBEX Global
About the company
Position QA Supervisor recruited by the company IBEX Global at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on QA Supervisor or IBEX Global company in the links above