qa Account Manager (rn/pt)Qavalo Inc.

Get to know Qavalo!
Qavalo is a homegrown healthcare outsourcing company based in Cebu City, Philippines. Over the years, Qavalo has become the largest tech-enabled home health business process outsourcing in Asia and one of the most trusted employers in the industry, having received multiple recognitions at Asia's biggest business awards. With our innovative approaches, we have evolved from being a traditional outsourcing provider into a forward-thinking and data-driven business partner.
We deliver reliable and tech-enabled back office support solutions to the home health industry in the United States so that home health agencies can focus on quality and consistent patient care. As an employer, we are committed to bringing quality opportunities to healthcare professionals that nurture career growth and personal development.
 
Grow your career with us!
Top 31 Asia's Best Workplaces 2022 - Small Category
Top 2 Philippines Best Workplaces 2022 - Small Category
Certified by Great Place To Work (Dec 2021 - Dec 2022)
Gold Stevie Winner - Award for Innovation in Technology Development - Other Service Industries (2022 Asia-Pacific Stevie® Awards)
Silver Stevie Winner - Award for Innovative Management in Business Product & Service Industries (2022 Asia-Pacific Stevie® Awards)
SME Company of the Year (Grand Winner - 12th ASIA CEO Awards 2021)
Wellness Company of the Year (Finalist - 12th ASIA CEO Awards 2021)
Entrepreneur of the Year (Laurice Chongbian) (Finalist - 12th ASIA CEO Awards 2021)
Executive Leadership Team of the Year (Finalist - 11th ASIA CEO Awards 2020)
THE OPPORTUNITY: QA ACCOUNT MANAGER
 
The primary function of the QA Account Manager is to oversee and manage the productivity and output quality of the assigned account/s and to keep current clients satisfied by delivering exceptional client service on a day-to-day basis.
WHAT IT TAKES
Bachelor's degree in Nursing or Physical Therapy with active PRC license
At least 1-3 years of clinical experience, preferably in the adult medical-surgical area
At least 1-3 years of management/leadership experience preferably in a healthcare BPO
Experience in the Home Health industry is a plus
Willing to be trained in QA review and Medicare guidelines
Has excellent leadership and communication skills
Willing to work onsite (Robinsons Cybergate site)
WORK SETUP
Day shift from 7 AM - 4 PM
Fixed weekends off
Hybrid work arrangement
CAREER DEVELOPMENT
Great opportunities at the senior level
Skills enhancement through training, seminars, and personal development programs
Annual appraisal and pay raise
WORK WELLNESS
Great team environment and positive work culture
Team building, monthly gatherings, and engagement activities
Health insurance with additional dependent
Annual mental health holiday
Perfect Attendance Bonus (regular onsite reporting)
21 days vacation leave and unlimited sick leave for management role
1 month leave with pay after 3 years!
Retirement Savings via Pagibig MP2