ps project AdministratorRingCentral

The Project Administrator is a role in the Professional Services - Delivery Department. As a PS Project Administrator (PA) you will work in a collaborative team environment to help ensure the implementation of projects is successful. You will wear a variety of hats to ensure the life cycle of project plans are completed in successful timelines. This includes working directly with our Project Managers internally to complete the vital requirements and implementation of a project plan. Since our system is cloud-based you should be quick to learn and a little tech-savvy.
We are looking for a Project Administrator to coordinate project activities, including simple tasks and larger plans. You will manage number transfer submissions, arrange assignments and folders, collate some documents, and communicate progress to team members. The culture of the Professional Services Department is highly motivated and hard-working.
Responsibilities
● Prepare and provide documentation to internal teams and key partners
● Review and submits porting requests, and make sure all information is complete and accurate. One should be able to predict possible rejection and accurate potential issues before submission
● Track porting statuses and provide updates to Project Managers when possible
● Review SOW, PSA (Professional Services Agreement), and other documents to make sure features and other requirements are applied/enabled in the account
● Retrieve vital information (e.g. user/client requirement and relevant project details)
● Ability to handle raised issues and know when to bring up issues that require immediate attention.
● Become a back-office resource when a Project Manager need help with other admin tasks
Qualifications & skills:
● Experience in handling the Unified Communications platform
● Experience in porting telephone numbers (preferred)
● Strong and effective social skills
● Experience working with Salesforce.com
● Experience with VoIP and/or Cloud Communication Systems is preferred but not required
● Should possess strong analytical skills with the ability to identify, analyze, interpret and seek both practical and highly sophisticated problems is highly required
● Should possess the following:
● Excellent digital literacy including extensive spreadsheet knowledge and word processing
● Windows-based software and Excel - basic knowledge required
● Proficiency in Microsoft Office preferred
● Proficiency with Google Drive and Docs is preferred
● 3+ years in the customer-focused role - post-sales technical support
● The desired background of the contact center platform and tools (e.g., InContact, Five9, Studio) is a plus
● Focus closely on the project is highly required
● Strong time leadership skills - able to deliver, lead and handle tight deadlines
● Ability to work efficiently in a highly fast-paced and collaborative environment
● Self-motivated and driven
● Effective and makes a difference
● Occasional on-call after-hours work may be required as needed
About RingCentral:
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center, and AI-driven digital engagement. It's a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.