ps Consultant - reportingGenesys

Job Title: PS Consultant - Reporting
Job Location: Manila, Philippines
Job Description
Professional Services Consultants provide technical expertise for Genesys solution implementations using the analytics and reporting suite of products in both Genesys Engage (Premise and Cloud) and Genesys Cloud platforms. Activities includes customer discovery sessions, solution design, software installation and configuration, functional and integration testing, technical documentation, and knowledge transfer to the customer and other project stakeholders.
The successful candidate will report to the Professional Services Manager based in Manila and will work closely with the implementation teams around the world to transform customer requirements into implemented software solutions while leveraging our core product technology under the leadership of assigned Project Manager(s) responsible for the outcome of each individual customer engagement. The goal of the role is to always provide the best customer experience for our customers and partners.
Responsibilities
Responsibilities for the role include (but are not limited to):
Enabling the successful software implementation and configuration of the Genesys Analytics and Reporting software products and solutions by performing tasks such as to:
Design, develop, deploy, customize, and test SAP Business Objects universes and/or MicroStrategy Projects, as they pertain to Genesys contact center management, with data sources which might include MSSQL, Oracle, Postgres, and DB2 databases.
Design, develop, deploy, customize, and test Pulse Realtime monitoring applications.
Develop reports using WEBI, MicroStrategy, and Crystal Reports.
Interface with external customers to discuss, determine, and document business requirements and technical design specifications.
Guide the customer to appropriate solutions by discussing the value of existing application features, functionalities, and capabilities.
Own the successful architecting of reporting solutions while leveraging their background in design, development, and deployment of applications and custom reporting solutions to meet the customer's needs.
Provide support for escalation and technical issues from the Genesys Customer Care team.
Operating in agile, waterfall, and hybrid project methodologies.
Following project change management protocols and customer security guidelines.
Performing knowledge transfer of the delivered solutions at the conclusion of the engagement as necessary.
The ability to have a flexible work schedule and at times working outside your normal business hours to accommodate effective communications with stakeholders in the Global organization.
Providing timely progress reports on the project deliverables to the appropriate Project Managers and senior members of the technical staff.
Personal / Professional Competencies
Must have a demonstrable experience working with external customers and software product implementation in a contact center environment.
Demonstrated leadership and advancement in a software product company's professional services organization.
Able to multi-task and work under pressure in a real-time environment.
Able to manage priorities and competing demands while escalating as needed at appropriate times.
Superior "can-do" problem solving skills with the analytical ability to quickly understand the "big picture".
Able to work independently and with excellent follow-through on tasks.
Excellent written and verbal communication skills.
Works cooperatively and proactively in group situations.
Gathers and analyzes information creatively and skillfully.
Desire to be a thought leader in a rapidly growing organization, providing not only ideas, but real workable solutions that others can take and use to drive company growth.
Technical / Functional Requirements
Ability to understand technical documentation such as system architecture diagrams, rework instructions, acceptance, and test procedures.
Ability to understand and diagnose complex data structures and to learn and work with new database technologies.
1-3 years experience installing applications in Windows, UNIX, AIX, Linux, and Solaris environments.
1-3 years experience with container technologies including Docker, Kubernetes, Openshift, AWS, and Azure.
1-3 years experience with SAP Business Objects, MicroStrategy, or any similar reporting platform.
3-5 years experience developing reporting applications.
Proficiency in writing SQL scripts and stored procedures.
Proficiency in MS SQL Server, Postgres, DB2, and Oracle.
Proficiency with third-party products and tools like Linux, Microsoft Server, virtualization, databases, switches, interfaces, and others).
Experience in MicroStrategy and Crystal Report development is a plus.
Experience / Job Requirements
BS/BA degree in Computer Science, IT, or the related industry experience with a technology company.
3-5 years working in an enterprise software development/implementation environment.
Optional (Definite Plus)
Practical experience working with or deploying Genesys technologies is a big plus.
Practical experience with some of the best Consulting Services/Project Delivery practices employed in the industry among leading consulting organizations.
Experience with the following:
Call Center operations and management with related reporting tools and metrics.
SAP Business Objects / MicroStrategy Reporting tools and platform administration.
Application Server configuration and administration.
Apache web server configuration skills (Rever proxies, Tomcat, IIS, and others).
Other Considerations
Candidates who have held these or similar positions in the past are very much encouraged to apply.
IT Consultant
Business Analyst
Data Analyst
Business Intelligence Consultant
Report Developer
SQL Developer
Covid-19:
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.
As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
About Genesys:
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a ServiceSM, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Genesys

Manila City, Metro Manila
Permanent
Full-time