Project ManagerRingCentral

Are you looking for an opportunity where your skills and enthusiasm make a difference and where your voice will be heard? At RingCentral our award-winning environment is high-energy, team-oriented and committed to providing world-class service for its customers. We're the #1 global cloud-based, communications provider, growing at more than 30% annually and we're looking for team-members with an entrepreneurial spark!
RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. To ensure that everyone has a healthy work-life balance, employees have a Culture Club that creates office celebrations throughout the year.
RingCentral is the largest and fastest-growing pure-play provider in this space, market capitalization of over $18 billion and we are very excited to have surpassed our previous goal of a $1 billion annual revenue run-rate ahead of schedule.
"The Engine Continues to Operate Flawlessly, While Extending the Lead with Additional Horsepower" - Craig-Hallum
"A solid end to the year but even more to look forward to in 2020" - Goldman Sachs
"Becoming the Salesforce of UCaaS" - Guggenheim
"Path to Multi-Billions Looks Increasingly Clear" - Raymond James
"Execution this Clean is Worth the Premium" - Wells Fargo
Job overview:
A Project Manager in Global Customer Care at RingCentral will empower the Technical Support organization with the processes, metrics, tools and technologies to deliver world-class technical support. You will collaborate with the global support leadership team to deliver and contribute to strategic solutions and roadmap designed to meet our ambitious productivity and Customer Satisfaction goals.
The ideal candidate is pro-active, has excellent communication skills, enjoys working as part of a team, can successfully multi-task, and thrives on being successful in high stress environments. Successful candidates will have strong interpersonal skills, a confident presence, adept logical troubleshooting, strong project management skills, strong support analytics experience and the ability to manage cross-functional teams.
This is a highly visible and challenging position with the opportunity to directly impact the success of the Customer Care organization in addition to influencing the Customer Experience across RingCentral.
This role will be a hybrid role between Project Management and Process/Operations management dependent on the most critical needs of the organization.
Responsibilities would include some of the following:
Define strategy, objectives, project scope, and business requirements for various new or enhanced projects in GCC arena and facilitate the successful rollout and adoption of new systems, processes, etc.
Focus on internal business process and project focusing on PMO activities
Build & support SmartSheets implementation and management
Work cross-functionally with engineering, marketing and product management to improve processes for support organization, product, and customer experience.
Monitor existing workflow, processes, and industry trends to suggest areas of potential improvement.
Identify opportunities to improve workflow and create supporting documentation for review by peers and management
Essential Skills:
Strong experience with SmartSheets +2 years administration. Experience setting up system, workspaces, templates and workflow
5 years' experience working in Technical Support as an expert in technical support best practices
SmartSheets Power User understanding user's perspective
Familiar with Salesforce Service Cloud or similar CRM systems, Knowledgebase systems, and Customer portals for case management.
Strong understanding of PMO processes
Experience in developing programs and processes that directly create customer satisfaction and loyalty.
A strong leader who is highly energetic and a motivated team player.
Qualifications:
Has at least a Bachelor's degree.
With 10+ years of related industry experience.
Self-starter with ability to handle multiple tasks and priorities simultaneously.
Strong verbal/written communication skills, including the ability to effectively communicate with both business and technical teams.
Proficient at identifying areas for improvement in processes, tools, and techniques and the ability to follow through on implementing these improvements.
Strong attention to detail and excellent problem-solving skills.
Ability to understand and apply technical concepts.
Possess Team skills, including the ability to establish and maintain effective working relationships.
Demonstrated ability to work as a team player and enjoys collaboration.
Demonstrated ability to work with minimal supervision.
Demonstrated excellence in troubleshooting and analysis skills.
Willingness to work in a fast-paced, entrepreneurial Customer Care organization.
Amenable to work on a nightshift schedule (i.e. 10pm to 7am MNL, Tuesday to Saturday)
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Work from home temporarily between August 2021 to December 2021, or until further notice
Comprehensive HMO package (medical, dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
About RingCentral
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It's a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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RingCentral

Manila City, Metro Manila
Permanent
Full-time