Project ManagerProView Global Administration, Inc.

Manages and responds to client inquiries, client complaints, issue escalation and resolution, due date change requests, process clarifications, and other client communications.
Oversees client communication. Monitors day-to-day email communication between service operations and client counterparts to ensure proper tone and content.
Assists service operations with capacity and workload planning for holidays and other business disruptions. Ensures that client contacts are advised appropriately.
Schedules, facilitates, and participates in client calls, assists in determining client requirements, instructions, and expectations. Documents items discussed on client calls. Assists service operations in ensuring that knowledge transfer is complete, and all questions are addressed.
Provides client feedback, instructions, and requests to service operations.
Works with service operations, Business Process and BARM teams to ensure that new tasks and projects are appropriately documented and monitored within the due date.
Creates monthly and quarterly client governance reports, compiling quality, utilization, productivity, and other data.
Schedules, facilitates, and participates in periodic governance calls.
Participates in service operations meetings. Remains involved and updated on day-to-day issues and concerns of the service operations teams.
Monitors productivity, quality, and other metrics of the service operations teams.
Partners with service operations in identifying opportunities for process improvement and executing appropriate actions for its implementation.
Communicates with varying levels of management, clients and staff
5+ years' work experience in operations - account and project management (experience in BPO operations is a BIG plus)
Significantly above average English communication skills (written and verbal)
Exceptional organizational skills including attention to detail and multi-tasking
Exceptional analytical skill
Strong working knowledge of Microsoft Office Suite of Products; Proficient in MS Excel (intermediate to advanced level required)
Knowledge of practical aspects of project management
Good sense of problem identification and resolution
Willing to work alternate schedules to accommodate client required conference calls, web conferences and meetings
Work from Home
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Associate / Supervisor Administration and Coordination Business Process Outsourcing 1 opening Bachelor's degree graduate
Our Company Culture is the reason behind our success!We have minimal employee turnover due to high employee satisfaction, competitive compensation packages, and a lively and exciting working environment. PvG's culture is one of empowerment. Employees know what is expected of them and how they are performing on a daily basis. Our workplace culture supports our mission to provide our clients with consistently reliable service using best practices that have resulted in impressive financial returns for both our clients and our company.Work Environment and Open Door PolicyWe have a family-oriented culture. Our PEOPLE is what makes PvG the kind of company that you want to work for. We hire people who share our same values and who have the same potential to be the best given the right dynamic team environment. We encourage our employees to communicate with any member of the management team about anything at anytime. We believe that every one of our employees is a hands-on contributor and what they have to say is important. Our employees can send a private message directly to the President of the company about any issue. We conduct "all hands" meetings monthly, employee surveys, and focus group discussions. If our employees have something to say - we listen.Company ActivitiesWe not only have company picnics, holiday celebrations, recognition ceremonies, and birthday celebrations but we also created our very own brand of league events where employees compete with other employees for team pride. Our company activities strive to maintain a healthy work life balance for our employees.Social ResponsibilityWe believe there is a correlation between corporate success and social well-being. We provide assistance to a variety of organizations, including those close to our employees in the areas of child welfare and education as well as calamity support services.Company details:HeadquartersNewport Beach, California Year founded2006 Company typePrivately Held Company size201-500 employees SpecialtiesBenefits Enrollment and Eligibility Management, Employee Life Events Management, Benefits Enrollment Technology Configuration and EDI Support, Eligibility Reconciliation and Consolidated Premium Billing, ACA Reporting, FSA and COBRA Administration, Wellness Program Administration and Population Health Analysis, Broker Renewal Support, BPO Management and Shared Services, and Data Visualization and Business Intelligence Reporting
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time