Project Coordinator | implementationDrChrono

The Implementation Services Coordinator is responsible for providing ancillary support to the onboarding, training, and technical functions of the Implementation Services team. In this role, you will also be responsible for supporting team leadership on initiatives to maximize team efficiency and customer satisfaction.
In this role, you will:
Assign and manage technical projects related to customer software implementations
Serve as liaison between technical team members and customers, as needed, to provide regular project updates
Supplement the team's customer outreach efforts, as needed, to ensure customers are staying engaged and that their implementation project stays on track
Revise email templates, internal process documents, and other customer onboarding collateral to streamline operations and maximize efficiency
Implement and maintain documentation for team processes and procedures
Adapt to process and organizational structure changes as the team grows and evolves
Explore new opportunities for improving processes
Present weekly project updates and statuses to team leadership
Note: Applicant must be willing to work on a night shift (EST/PST/MDT). Basic salary ranges from ₱30,000 to ₱70,000 depending on the applicant's skillsets and performance during the interview process.
You have...
Experience successfully managing and executing customer projects
Strong verbal and written communication skills
A great eye for identifying areas of improvement
An ambitious streak! When you encounter an issue or an inefficient process, you are naturally driven to come up with a solution and lead the charge on execution
Experience working on a growing team or in a growing organization
Nice-to-have...
4-year college degree
SaaS customer onboarding/implementation experience
Experience using a project management tool/software experience (i.e. Asana, Smartsheet, etc.)
JIRA experience
Salesforce experience
Experience in healthcare, most notably experience in handling protected health information (PHI) and familiar with HIPAA law
Work from Home
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Other:
$1,000 Annual Bonus
Entry Level / Junior, Apprentice Customer Service Hospital / Health Care 1 opening Bachelor's degree graduate
On a mission to fix healthcare through ☁️ + 📱In 2008 we started working on a concept health platform. This concept became DrChrono. DrChrono is a culmination of people passionate in crafting only the best healthcare experience. The driving force of our efforts is in changing the way people engage and experience healthcare. We focus on bringing the medical practice of the future to reality; the company built the first iPad EHR. DrChrono creates the best electronic health record, practice management, medical billing and revenue cycle management experience for physicians and patients; the health platform was built for iPad, iPhone, Apple Watch and the web. The platform offer apps that a practice can select from to bundle in and a medical API for healthcare app developers. The platform has attracted thousands of physicians, over 17.8 million patients, 68.9 million appointments booked and 4.89 billion dollars in medical billing processed per year through the platform.Join us in making a dent in healthcare!
Kalibrr

Manila City, Metro Manila
₱30,000-70,000 per month
Permanent
Full-time