project accounting team lead - Night ShiftArcadis (formerly Hyder Consulting)

POSITION DESCRIPTION
The Project Accounting Team Lead is responsible in managing the project admin or billing team and providing effective guidance. He is responsible in the day-to-day operations of the team, making sure that resources are utilized efficiently, and distributing workload appropriately. He helps the Project to Cash Associate Manager in achieving exceptional client service to the region and cost effectiveness.
The PA TL provides leadership to the team under him about operational matters and work closely with Business Lines/Billing POC's on the defined KPIs and SLAs based on the scope of work.
As a member of the P2C leadership team, he plays a critical role in building capability and standards of the GSSC P2C function and will support the development and sustainability, while collaborating with the other leadership within GSSC Finance in building a cohesive, best in class and excellent delivery services.
Key Accountabilities:
Full Project Accounting support to assigned region and oversee whole team operations.
Implement People and Culture theme in GSSC ensuring to attract, retain, develop people to enhance the team culture and position the business for continued sustainable grow.
Support business strategy, plans and values, contributing to the achievement of a high-performance culture.
Responsibilities:
Responsibilities of this role include, but are not limited to:
Promotes an inspiring team environment with an open communication culture
Manages all direct line reports in accordance with company procedures and standards
Drives the team towards achieving goals and targets
Performs staff reviews and recommends staff training development
Keeps management updated on team performance
Manages stakeholders' requirements and expectations
Develops strategies to promote team member adherence to company regulations and performance goals
Assists management with hiring processes and new team member training
Reviews and consolidates team metrics monthly
Ensures proper utilization of resources
Reinforce and strengthen GSSC Business Continuity Plan.
Conducts team meetings to update members on best practices and continuing expectations
Communicates concerns and policies among management and team members.
Listen to team members' feedback and resolve any issues or conflicts
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Works closely with the Project to Cash Associate Manager to improve processes and deals with issues
Communicates fully to the Project to Cash Associate Manager all situations that may affect the team's ability to meet standards or deadlines
Complies with company policy and procedures
Assists the auditors in annual / interim audits
Assist team members on questions
Finalize and mail invoices when needed (billing)
Checking invoices packages for new billers (billing)
Monitor invoice status report and follow up delays in Approved and rejected invoices (billing)
Review validation reports (billing)
Review monthly task checklist (billing)
Support biller on client team calls (billing)
Reaching and troubleshooting revenue, WIP and billing cost errors and implement approved Oracle work arounds when needed (billing)
Covering for biller/PAs on PTO and sick along with the assigned backup
Assist with contracts in Oracle and setup issues (billing)
Help billing manager with realigning Billing Specialists workloads (billing)
Daily supervision of team
Review and approve invoice cancel forms (billing)
Assist billers in communication with project teams (billing)
Research Oracle billing issues and raise issues to training team as needed (billing)
Send emails on behalf of billers to project teams for invoices that have not been addressed (billing)
Assist with Oracle testing as requested (billing)
Assist billers with correcting tax issues on invoices (billing)
Addressing Billing Specialist complaints from client teams (billing)
Work to resolve issues with the other Shared Service groups (billing)
Performs such other related tasks that may be assigned from time to time
Qualifications, skills & experience:
Bachelor's/College Degree, Major in Accountancy, CPA/MBA is preferred
At least 3 years supervisory experience in a similar industry
Experienced in a Shared Service or multinational environment
Experience with ERP Systems is required; (Oracle, SAP & Microsoft Dynamics)
Advanced experience in Microsoft applications (Excel, Outlook, PowerPoint, and Word) is required
Articulate with excellent verbal and written communication skills in English Language including ability to interact effectively with all levels throughout Company organization
Organizational and time-management skills
Proactive and a committed team player
Decision-making skills
Results-oriented
Proven strategic planning experience at management level
Strong analytical and problem-solving skills
In-depth knowledge of performance metrics
Ability to multitask and can work under pressure
Motivational and strong relationship building skills
Can work on flexible hours to meet changing work environment and to meet tight deadlines.
Experience in Project Management and Billing
Values:
Integrity - We believe in being honest and responsible, working to the highest professional standards.
Client Focus - We are entrepreneurial and agile, passionate about creating value for our clients and achieving high performance.
Collaboration - We believe in diversity, the power of global teamwork and that by working as one we can deliver exceptional outcomes.
Sustainability - We own the responsibility to sustain our world and society in a balanced way with health, safety, and wellbeing of our people central to all we do.
Office location: Circut Makati (WFH set-up until further notice)