program ManagerDHL

OFR PROGRAM MANAGER Business Division: DHL Global Forwarding, Freight (DGFF) Reports to:Head of Ocean Freight As anOFR Program Manager,you willdeliver upon our overall customer experience promise with focus on the areas of service delivery, prod OFR PROGRAM MANAGER Business Division: DHL Global Forwarding, Freight (DGFF) Reports to:Head of Ocean Freight As an OFR Program Manager ,you willdeliver upon our overall customer experience promise with focus on the areas of service delivery, productivity and profitability of the customers assigned. You will also serve as key contributor to initiatives that are intended to drive innovation and efficiency within the way DHL delivers solutions to customers. IN THIS JOB, YOU WILL Understand your account's business, supply chain pain point and supply chain priorities Build an account program plan, strategic roadmap, priorities and value creation and share them regularly with your account Prepare and conduct annual strategy meeting annual KPI alignment meeting, quarterly business review and monthly performance review with your account to ensure your account's supply chain optimization results and service deliveries are reflected in your account's satisfaction as promoted scores Engage and influence internal stakeholders at all levels and champion the needs of your account Take leadoff new and additional business implementation and customer-initiated projects and deliver in full within the agreed timeline Be your account's point of contact and go to person for global/regional supply chain optimization and service delivery matters and escalations Agree SOP and KPI targets with your account and maintain and develop IOP's for cargo, financial and EDI flows Keep stakeholder mapping of your account up to date Own E2E process of cargo, information and financial flow with FTE visibility Apply LEAN process such as automation, elimination, simplification and standardization YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS Minimum 5+ years in logistics particularly E2E supply chain management Proven experiences in large scale project management on complex customer implementations Leading significant change management journeys within own organization or customer's organization Driving process standardization, automation and continuous improvement in various logistics products and services Knowledge and experience in lifestyle industry Applying strategic mindset through all levels of engagement and to the account plan Be confident to communicate with all levels of stakeholders internally and externally and maximize the outcome from them Be agile to seek unaddressed challenges and connect with different functions for digital or non-digital solutions Understanding customer's pain points and needs, navigate through the organization to champion customer's needs and provide solutions Managing performance, driving results and leading without authority Showing composure, control and plan to mitigate risks during crisis University degree, preferably business related YOU WILL BE REWARDED IN MANY WAYS, SUCH AS: Great work environment that supports growth and wellness Attractive compensation and benefits package Challenging yet rewarding career
Monster

Philippines
Permanent
Full-time