professional services Operations AssistantSophos

Sophos Overview - Cybersecurity Evolved
Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today's most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central - the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Job Purpose
The Professional Services Operations Assistant will be a business focused resource that will also require high-level technical product knowledge of the Sophos suite. The role will require engagement and coordination with our customers, sales team and support team to assist in the scheduling of customer projects.
Main Duties
Work with customers (Primarily Americas, but assistance may be requested in other regions) to schedule time with the appropriate Professional Services engineers for project delivery
Coordinate delivery of services with Professional Services delivery contractors when required
Creation and delivery of SOWs based on installation requirements
Coordination of support handovers when necessary during or after project completion
Follow up with customers post installation where necessary to gather feedback
Assist with internal coordination of resources when needed during project escalations
Maintain high-level knowledge of Sophos product suite
Perform other duties as required.
Willing to work America hours (9pm - 6am Manila Time)
Skills & Experience
Essential
BS/MS degree in Computer Science, Engineering or related course required.
Excellent skills in Microsoft Excel, Word and Project
Excellent time management and communication skills
Understanding of technical products (Firewalls, Anti-Virus, Encryption etc...)
Self-starter, with the ability to resolve issues independently
Thank you for your interest in Sophos. Please be informed that all shortlisted candidates would be required to undergo a reference and background screening conducted by our appointed vendor
Equal Opportunities
Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos' data protection practices, please contact [Protected Info].
Sophos

Makati City, Metro Manila
Permanent
Full-time