professional services EngineerSophos

Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today's most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central - the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at
Role Summary
As a Professional Services Engineer, your primary responsibility will be to provide revenue generating, high quality technical services to Sophos partners and customers. You will engage on large or complex engagements to architect and deliver Sophos solutions tailored to meet the customer's unique security and environmental requirements.
What You Will Do
Mastery of assigned technologies
Identifying customer needs by probing to fully understand business and technical requirements
Authoring Statements of Works and other technical documents as required
Preparing, maintaining, and submitting activity/progress reports and time recording/management reports in accordance with published procedures.
Acting as a Sophos "ambassador" to the customer
Addressing customer questions in a comprehensive manner to ensure customer satisfaction
Supporting the sales process, where appropriate, by offering technical knowledge
Providing feedback to Product Development to enhance Sophos products
Set-up, installation, and configuration of Sophos products
Migrations, health checks, remediation of customer issues as a secondary focus
Authoring custom scripts, and contributing to other development work as required
Maintain accurate records of customer interactions
Designing and delivering customer training for Sophos products as part of engagement delivery
What You Will Bring
5 or more years of technical consulting or equivalent experience
Working to project/deliverable deadlines
Comprehensive experience with Software Deployment methods- GPO, BigFix, LanDesk, etc.
Network diagnostic tools including experience gathering and troubleshooting network issues using packet captures
Configuring and troubleshooting MS SQL and other transactional database technologies
Experience with scripting (SQL, Batch, PowerShell, Python, Bash)
Experience configuring email routing and web filtering technologies
Experience with directory services (LDAP, Active Directory)
Desirable * Enterprise implementation experience with Competitor Security Solutions
Experience configuring and managing security solutions -Enterprise (AV, Encryption, MDM Web)
Experience with administration of distributed environments, Including MS, Apple and Linux/Unix clients
Experience with Mobile Device Management solutions and familiarity with Mobile Device OS
Experience working with certificates in the context of web filtering deployments
Experience with web site hosting and applications (Apache, IIS)
Experience developing visual representations of networks and providing written reports for compliance
Architect level knowledge of Public Cloud technologies - AWS & Azure
What's Great About Sophos?
· Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the describing your individual rights. If you have any questions about Sophos' data protection practices, please contact .
Sophos

Makati City, Metro Manila
Permanent
Full-time