professional Services build advisorRingCentral

RESPONSIBILITIES: . Perform Build work for ProServ contracts partnering with Unified Client and Contact Center Project Managers . Teach customers how to initially setup their RingCentral account and all the items included within . Determine the cause RESPONSIBILITIES: . Perform Build work for ProServ contracts partnering with Unified Client and Contact Center Project Managers . Teach customers how to initially setup their RingCentral account and all the items included within . Determine the causes of client pain-points and eliminate them where they hide Review, teach and explain complicated call routing and how to set it up in an environment where there are five possible ways to achieve the same goal . Guide clients through a new world of web-based user interfaces, mobile apps, and computer-based software configurations . Excellent communication and collaboration skills internally and client facing . Time Management: o Ensuring your calendar's appointments are scheduled o Able to track issues and questions that come up o Keeping detailed notes of what has happened throughout the entire process . Scheduling skills are required as a typical day could include 5 to 6 meetings, while juggling phone calls, answering emails and updating notes in between each meeting can occur . Ability to handle escalated issues and know when to escalate issues that require immediate attention To succeed in this role you must have experience in: . Strong technical understanding of the RingCentral solution portfolio . Experience in handling Unified Communications platform . Experience in porting telephone numbers (preferred) . Strong and effective customer communication skills Experience working with Salesforce.com . Must possess strong analytical skills with the ability to identify, analyse, interpret and solve both practical and highly complex problems . Must possess the following: o Excellent computer skills including extensive spreadsheet knowledge and word processing o Windows based software and Excel required o Proficiency in Microsoft Office preferred 5+ years in customer-focused role - post sales technical support . Desired background of the contact center platform and tools (e.g., InContact, Five9, Studio) . Ability to work efficiently in a highly demanding, team-oriented and fast paced environment . Self-motivated and driven . Effective and makes a difference . Occasional on-call after-hours work may be required as needed What we offer: We offer all the work/life benefits you could ever want, (and none of the micromanagement.) Flexible work arrangement (Hyrbid Set Up) Comprehensive HMO package (medical and dental) Personal Time Off Leaves Performance Incentives Employee Assistance and Wellness Programs To know more about the Acquire-RingCentral Manila collaboration, you may visit By completing your application for this role, you: Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities Have read and agreed to our
Monster

Manila City, Metro Manila
Permanent
Full-time