Production support specialistOpenText

OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The opportunity:
The OpenText Covisint customer support team is searching for a motivated, analytical, customer-centric individual committed to providing exceptional customer support in a complex environment. The right candidate will have a blend of customer support, technical support and troubleshooting skills. You'll be supporting the Covisint solutions, primarily the automotive exchange.
You are great at:
Listening- You listen for clues to determine what customer needs, even if the customer can't articulate their needs succinctly.
Talking- You like people and you love helping customers.
Troubleshooting- you methodically ask the right questions to pare down possible problems and find the right actions to resolve the issue.
Multitasking- you can prioritize and swivel between tasks to manage high priority requests quickly.
Learning - you are inquisitive and motivated to learn not just basics, but why and how the solutions work, so you can transmute that knowledge into solutions for the customer.
Collaboration - you love to share what you know and learn from your team mates. You will reach out to form bonds with your team, whether they are sitting next to you or halfway around the world.
Using good judgement- you use good judgement to apply product knowledge, process knowledge and policy. You can recognize what is important, why it's critical, and when to escalate priority problems.
Making customers happy - you take satisfaction in developing rapport and resolving issues. You want to be more than just a voice answering a phone, you want to be the face of a business, and you want every customer interaction to create value for your company.
What it takes:
1-3 years previous experience working in a customer support environment
Excellent spoken and written English and Spanish skills
Experience with the basic tenants of supporting web-based applications
Passion for customer satisfaction
A quick and motivated learner
Ability to use product knowledge to find solutions to customer problems without a script or knowledge article
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact .
Subject to applicable laws and regulations, OpenText's global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.
OPENTEXT - THE INFORMATION COMPANY
Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless.
From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.
It's our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance.
Perks
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards.
Benefits
Our employee programs prioritize employees' well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer.
Social events
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.
Corporate Citizenship
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.
Explore your career and potential. Become an OpenText Navigator.
OpenText

Makati City, Metro Manila
Permanent
Full-time