Production support engineerAdvantest

Job Description
The incumbent is responsible for account management in providing post-sales customer support services or field servicing to company's local and overseas customers. Customers support services or field service servicing include installation, relocation, on-site remedial, field change orders (FCO), etc.
Job responsibilities:
Provide after-sales service support for Advantest's advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.
Resolve production correlation/low yield and program related issues.
Identify Assist/Lead/ manage technical projects/problem resolutions for customers.
Identify opportunities for solution business in collaboration with Service Sales team.
Ensure deliverables in service contracts are met.
Provide technical inputs to factory for product improvements/new designs.
Provide consultancy services to customers for equipment performance improvements.
Assist/Lead equipment integration to customer's factory automation systems.
Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments.
Requirements
Minimum Degree in Electronics / Electrical Engineering
With 1 to 2 years of working experience in servicing automated production equipment, preferably in semiconductor manufacturing industry.
Knowledgeable in C++, script programming and 93000 software/debugging tools will be an added advantage.
Possess Data driven problem solving skill and a quality mindset.
Understand OEE (overall equipment effectiveness) and drive improvements
Knowledge in smart factory and production solutioning
Some experience in project management preferred.
Strong problem solver with good technical capabilities, good communication skill, self-motivated, customer focus and result oriented.
Occasional travel required, sometimes on short notice.
This is an on-site role as the service deemed as essential during COVID-19 pandemic.
Position Type
Regular
Location(s)
PH-Alabang
Field of Activity
Field Service
Advantest

Muntinlupa City, Metro Manila
Permanent
Full-time