Production SpecialistWipro
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 30/10/2020
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- High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired
- Previous telesales experience preferred
- Ability to maintain the highest level of confidentiality
- Excellent interpersonal, written and oral communication skills
- Ability to work in a team fostered environment
- Ability to work in a multi-tasked environment
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule
- Computer Skills and Background
- Basic understanding of how a computer works and the devices that are driven by the computer (ie. Internet (ISP), Drivers, Operating System, Hardware, Software, etc)
- Excellent Customer Service Skills
- Ability to analyze and solve customer concerns
- Communicate with potential customers by phone to solicit orders and quote prices to persuade customers to buy Client products or services
- Explain services and special promotions to customers adhering to script, Client and government regulations
- Up-sell and / or cross-sell products or services to customers where appropriate
- Complete appropriate paperwork and record necessary customer sales information at time of sale
- Document status of all calls indicating leads generated or leads which could not be pursued due to either disconnected phone numbers or lack of interest
- Participate in projects, duties, and other tasks assigned by management
- Make recommendations to implement improved processes
- Basic Customer Service Skills
- Demonstrate through communication, genuine interest and concern to what the customer/client is telling them.
- Demonstrates a willingness to help
- Able to complete basic troubleshooting
- Able to speak intelligently to computing and computing components.
- An eagerness to want to learn about computers and new technology. Inclusive of wanting learn the latest and greatest as it relates to Computers
- Problem solving skills
- Able to sell service to customers that are not able to repair service themselves
- Making sure that the customer understands the benefits of what they are receiving and able to handle reluctance/objections.
SECURITY RESPONSIBILITIES:
- Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role
Wipro
- Previous telesales experience preferred
- Ability to maintain the highest level of confidentiality
- Excellent interpersonal, written and oral communication skills
- Ability to work in a team fostered environment
- Ability to work in a multi-tasked environment
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule
- Computer Skills and Background
- Basic understanding of how a computer works and the devices that are driven by the computer (ie. Internet (ISP), Drivers, Operating System, Hardware, Software, etc)
- Excellent Customer Service Skills
- Ability to analyze and solve customer concerns
- Communicate with potential customers by phone to solicit orders and quote prices to persuade customers to buy Client products or services
- Explain services and special promotions to customers adhering to script, Client and government regulations
- Up-sell and / or cross-sell products or services to customers where appropriate
- Complete appropriate paperwork and record necessary customer sales information at time of sale
- Document status of all calls indicating leads generated or leads which could not be pursued due to either disconnected phone numbers or lack of interest
- Participate in projects, duties, and other tasks assigned by management
- Make recommendations to implement improved processes
- Basic Customer Service Skills
- Demonstrate through communication, genuine interest and concern to what the customer/client is telling them.
- Demonstrates a willingness to help
- Able to complete basic troubleshooting
- Able to speak intelligently to computing and computing components.
- An eagerness to want to learn about computers and new technology. Inclusive of wanting learn the latest and greatest as it relates to Computers
- Problem solving skills
- Able to sell service to customers that are not able to repair service themselves
- Making sure that the customer understands the benefits of what they are receiving and able to handle reluctance/objections.
SECURITY RESPONSIBILITIES:
- Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role
Wipro
Other Info
Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
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