Production specialistWipro

Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
Equipped to handle all general reservations and deal with changes to all reservations
Process refunds to passengers and answer general airline and reservation queries
Handle mileage plus reservations and queries
Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
Ensure accurate documentation of customer profiles/reservations
Handle customer complaints and provide first time resolution
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Keep all company information which includes customer information confidential and secured
Graduate of a 4 year course
fresh graduate with or without call center experience
may have other experiences in other industries
Undergraduate (must complete 2 years in college with no back subjects)
must have minimum of 6 months Call center experience
Wipro

Cebu City, Cebu
Permanent
Full-time