Product support specialistAzeus Systems Limited

The Product Support Specialist acts as the first point of contact for support cases. The PSS (Product Support Specialist) directly reports to the Support Manager. The successful candidate is expected to troubleshoot, answer basic queries, and direct the client towards proper use and management of the software application.
Responsibilities
Attend to support cases via phone, email, or online web tools
Answer enquiries and prepare materials on product usage and sales
Analyze and categorize issues to eventually route the support cases to the right support staff
Conduct client training
Perform environment health checks
Handles sales enquiries and background checking of potential clients after receipt of sales enquiries
Perform other related duties as assigned
Qualifications
Ability to communicate in English, verbal and written, in a concise and clear manner
Good analytical skills
Effective listening skills
Proficiency in typing
Ability to multi-task
Knowledge of MS applications
Adept in using mobile devices
At least 1-year related experience in Level 2 Technical Support
Flexible, can adapt to changing shift schedules
Available shifts:
Morning Shift (8:00 AM 5:00 PM)
Mid Shift (4:00 PM 1:00 AM)
Evening Shift (11:00 PM 8:00 AM)
Amenable to work on weekends and holidays
Conditions
Must man his/her workstation for long periods
Work may require use of a headset
Successful completion of background checking will be required
Azeus Systems Limited

Pasig City, Metro Manila
Permanent
Full-time