Product support specialistDadiangas Philippine Champion Industries, Inc.

Description
JOB DESCRIPTION
Overview:
- We are looking for an independent and pro-active candidate who will be providing product support in
the presale, sale, and post-sale processes, with the goal of continually ensuring the product's top
performance, thereby delivering customer satisfaction resulting to maximizing customer retention and
market expansion.
Job Responsibilities:
- Pre-sale product inspection and testing.
- Pre-sale product assembly, as needed.
- Manage and implement on-site installation, repair, maintenance, and test tasks.
- Ensure proper turnover of product.
- Facilitate technical training for handlers of product to ensure proper use or application.
- Provide service and customer support during field visits or dispatches.
- Diagnosing possible technical problems, determining and implementing proper solutions.
- Comprehend customer requirements and make appropriate recommendations.
- Build positive relationships with customers.
- Produce timely and detailed service reports, continuous monitoring data and analysis, and other
technical documents.
- Cooperate and communicate with other teams (e.g. sales, technical) and ensure smooth coordination.
- Give applicable technical product analysis, forecasting, and advice to Supply Chain Management.
- Comply with company guidelines, policies & procedures
- Has driven a motorcycle for the past two (2) years.
- With at least a code 2 valid Driver's License, with an impeccable driving ability and record.
- Can troubleshoot basic motorcycle problems.
- Familiar with Cebu City streets.
- Able to plan & execute efficient travel routes.
- Good communication skills.
- Legible handwriting.
- Knowledge in computation of collection terms, discounts and in issuing of receipts.
- Physically fit.
- Can start as soon as possible.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Knowledge: Microsoft Excel, Microsoft Word, Sales
Availability for travel: No
Availability for change of residence: No

Cebu, Central Visayas ·  Today, 04:16 PM
Work type
Full Time