Product support representativeRingCentral

Job Description
Acquire BPO is an award-winning, global business outsourcer with 8,500= staff operating out ofClassAofficesin16locationsacrossthePhilippines,Australia,theDominicanRepublicandtheUS,aswellasfromcomprehensiveWork-from-Homeenvironments,whereclient-permitted.Weareoneofthefastest-growingBPOcompaniesandAustralia'slargestoutsourcertothePhilippines.
Wehave15-yearsexperiencedeliveringintelligentcontactcenterandback-officefunctionsforglobalbusinessesacrossmanyindustriesincludingtelecommunications,bankingandfinancialservices,insurance,media,educationandretail.We'rerecognizedasbeingSafe,FlexibleandInnovative,givingourclientsthecapabilitytoOutsourcewithconfidence.
As a dynamic organization with the ability to take your career to the next level, we're looking forstrong candidates to join our team and partner with one of the biggest cloud communicationscompaniesintheworld-RingCentral.Wevalueouremployeeshighlyand,assuch,offerexcellentcareerdevelopmentprogramsandcompetitivecompensationandbenefitspackages.
RingCentralisthegloballeaderincloud-basedcommunicationsandcollaborationsoftware.Weare fundamentally changing the nature of human interaction-giving people the freedom toconnectpowerfullyandpersonallyfromanywhere,atanytime,onanydevice.
We'rea$1.5billioncompanythat'sgrowingat30=%annuallyandwe'reexpandingourSolutionsEngineerTeamtomakesurewestayaheadofthecompetition.
AcquireBPOiscurrentlylookingforaTechnicalSupportRepresentativetosupportus,RingCentral.We'recurrentlylookingfor:
TechSupportRepresentativewhocanapplytheknowledgeofRingCentralservices,VOIPtechnology and networking hardware and software. Provide technical support toRingCentral'scustomers.
TroubleshootandrepairRingCentral'ssolutions.UnderstandnetworkarchitecturerequiredtosupportRingCentral'sVoIPservices.
Recommendnetworkhardware,softwareanddesignelements.
Answertechnicalquestions,solvetechnicalproblemsandsuggestappropriateworkarounds.
Providequickandaccuratehandlingofsupportinteractions-phone,chat,screensharing&email.
Handleandresolvecustomerinquiries,questions,complaints,andbillingconcernswiththehighest degree of courtesy and professionalism utilizing all resources available given to Tier1Representatives.
Offer alternative solutions when appropriate if the issue is beyond the representative'strainingandscopeofresponsibilitywiththeobjectiveofresolvingthecustomer'sconcerns.
Adheretoschedules,guidelines,andrequirementsinaccordancewiththeCompany'ssetpoliciesandprocedures.
Requirements:
AtLeastHighSchoolGraduate
At least1yearofworkingexperienceinTechnicalSupportisrequiredforthisposition
ExcellentEnglishcommunicationskills
Basic KnowledgeonVOIP,networking,routers andmodems
Strongcustomerserviceorientation
Experienceconfiguring,updatingandsupportingVOIPsolutionsinamulti-locationenvironmentisaplus
Abilitytoworkefficientlyinahighlydemanding,team-orientedandfastpacedenvironment
Networking,ITortelecommunicationscertificationisaplus
Applicantsmustbeamenabletoworkatnight
Whatweoffer:
RingCentral offers all thework/life benefits you couldever want, (and noneof themicromanagement.)
Flexibleworkarrangement(HybridSet-Up)
AmenabletoreporteitherinCubaoorOrtigassite
ComprehensiveHMOpackage(medicalanddental)
PersonalTimeOffLeaves
PerformanceIncentive
EmployeeAssistanceandWellnessPrograms
RingCentral's Global Service and Support team leads the post-sale experience for ourcustomers-making sure their every need is met, and that they're able to use our productseffectivelyandeasily.Asourcustomerscentralpointofcontact,you'llchampiontheirneeds,sharedeepproductknowledge,provideinnovativesolutions,andbuildrelationshipsthatshowourcustomerswhatpoweringhumanconnectionreallymeans.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: wearerecognizedasaBestPlacetoWorkbyGlassdoor,theTopWorkCulturebyComparablyandhold local BPTW awards in every major location. Bottom line: We are committed to hiring andretaining greatpeoplebecauseweknow youpoweroursuccess.RingCentraloffers on-site,remoteandhybridworkoptionsoptimizedforthewaysweworkandlivenow.
ToknowmoreabouttheAcquire-RingCentralManilacollaboration,youmayvisit
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