Product support agent i (platinum support)RealPage
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 20/04/2024
Deadline: 27/02/2024
Description :
SUMMARY
A Product Support Agent receives inbound phone and email service requests from property management professionals and residents requiring assistance with RealPage software products. Agents quickly respond to the call, quickly diagnose the problems, accurately record all issues in the CRM tool, and achieve a high First Call Resolution Rate.
PRIMARY RESPONSIBILITIES
Full-time on-phone support of RealPage products
Accurately document and record issues within the CRM tool
Provide a high first-call resolution rate for client issues
Achieve or exceed minimum service level requirements set forth by management
Gain 'Skills Certification' in assigned product support areas
Perform administrative duties as required
REQUIRED KNOWLEDGE / ABILITIES
Strong technical and troubleshooting skills in PCs and Internet computing
Great customer service skills required; minimum of 2 years providing high-quality customer service
Call center experience is highly desired
Familiarity with basic office productivity software
Experience in Multifamily housing preferred
Ability to work a flexible schedule that included early mornings and late afternoons
Bachelor's degree preferred; high school or equivalent required
Occasional overtime may be requested
RealPage
SUMMARY
A Product Support Agent receives inbound phone and email service requests from property management professionals and residents requiring assistance with RealPage software products. Agents quickly respond to the call, quickly diagnose the problems, accurately record all issues in the CRM tool, and achieve a high First Call Resolution Rate.
PRIMARY RESPONSIBILITIES
Full-time on-phone support of RealPage products
Accurately document and record issues within the CRM tool
Provide a high first-call resolution rate for client issues
Achieve or exceed minimum service level requirements set forth by management
Gain 'Skills Certification' in assigned product support areas
Perform administrative duties as required
REQUIRED KNOWLEDGE / ABILITIES
Strong technical and troubleshooting skills in PCs and Internet computing
Great customer service skills required; minimum of 2 years providing high-quality customer service
Call center experience is highly desired
Familiarity with basic office productivity software
Experience in Multifamily housing preferred
Ability to work a flexible schedule that included early mornings and late afternoons
Bachelor's degree preferred; high school or equivalent required
Occasional overtime may be requested
RealPage
Other Info
Pasig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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RealPage
About the company
RealPage jobs
Manila, Metro Manila
Position Product support agent i (platinum support) recruited by the company RealPage at MetroManila, Manila, Pasig, Joboko automatically collects the salary of , finds more jobs on Product Support Agent I (Platinum Support) or RealPage company in the links above