Product sppt tech advisor 2IQVIA
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 01/02/2026
Deadline: 07/09/2021
Candidate should have experience working in Level 3Application/Product support or in maintenance and support phase of products.
Candidate should have exposure to the support functioning based onticketing system.
Responsible for investigating and solving the issues related to the coreproducts raised by the various teams from different regions across the world.
Should take the responsibility of the cases assigned till the issues aresolved and responsible to maintain the issue tracking up-to-date with thecomplete communication with the issue submitter and the solution
Should possess strong troubleshooting skills and positive attitudetowards analyzing and solving the issues to the client team's satisfaction
Good written communication skills are mandatory with ability to clearly,articulate the message
o Should be able to communicate through emails for the issues with thesubmitters with clarity.
o The mails should be detailed to a level that the submitter is able tounderstand as the submitters are from different regions.
o Should be able to understand the issues reported by the delivery teamsand clearly explain the solutions and reasons for the issues through the mails
Good verbal communication skills to speak to the issue submitters to understandthe issues and to explain the solutions as and when needed
Good interpersonal skills (should have good listening skills, patienceand handle situations in a calm and composed way)
Ability to understand the priorities and solve the issues according tothe timelines expected as the client team projects
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at .
IQVIA
Candidate should have exposure to the support functioning based onticketing system.
Responsible for investigating and solving the issues related to the coreproducts raised by the various teams from different regions across the world.
Should take the responsibility of the cases assigned till the issues aresolved and responsible to maintain the issue tracking up-to-date with thecomplete communication with the issue submitter and the solution
Should possess strong troubleshooting skills and positive attitudetowards analyzing and solving the issues to the client team's satisfaction
Good written communication skills are mandatory with ability to clearly,articulate the message
o Should be able to communicate through emails for the issues with thesubmitters with clarity.
o The mails should be detailed to a level that the submitter is able tounderstand as the submitters are from different regions.
o Should be able to understand the issues reported by the delivery teamsand clearly explain the solutions and reasons for the issues through the mails
Good verbal communication skills to speak to the issue submitters to understandthe issues and to explain the solutions as and when needed
Good interpersonal skills (should have good listening skills, patienceand handle situations in a calm and composed way)
Ability to understand the priorities and solve the issues according tothe timelines expected as the client team projects
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at .
IQVIA
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Manila City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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IQVIA
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