Product Manager - platform servicesXendit

Product Management
Our product management team sets the direction for our growing portfolio of products. As advocates of our customers, we collaborate closely with a diverse group of engineers, designers, and business partners to achieve a common goal: shipping high-quality products that help our merchants succeed.
Product managers at Xendit play the role of being the "glue" that binds many functions together in our organization. We interact with our customers, create roadmaps, analyze business processes, design user-facing flows, and facilitate with stakeholders to turn their visions into reality - while having fun along the way.
Mission
Platform Services team
Our platform services team builds the platform and tools that helps teams in Xendit perform the following mission-critical tasks:
Providing engagement channels such as emails, SMS, instant messaging and other notifications to enable our Growth, Product, and Customer Success teams to reach millions of users across the region. We select and develop the suitable technical integrations with third parties to enable Xendit teams to send out the right message through the right channel at the right time, so that our users can be informed and get the most value out of their Xendit experience.
Ensure that our notifications infrastructure allows for a seamless customer experience by channeling messages through automated or human-assisted customer service channels where appropriate.
Provide notification management [interfaces/APIs] and data feeds so that Xendit teams can assess notification performance and customers can manage communication preferences.
Providing the reporting delivery tools to make our customers successful. The team is responsible for understanding our customer needs and enabling our product teams to push payment data to our customers in the right format, via the right channel, at the right frequency and with high accuracy so that they can reconcile and analyse payment performance as required for their businesses.
Responsibilities * Define and deliver a product strategy and roadmap working cross functionally between Product, Design, and Engineering
Deeply understand our customers' workflows and jobs-to-be-done to inform new opportunities to improve their experience
Partner with the Growth automation team to develop our internal communications interface, building it from 0 to 1, so that sales, marketing and product managers can engage merchants effectively without code
Partner with the Reports and other product teams to develop our report delivery suite, including emails, SFTP and other delivery channels based on customers' requirements
Work with engineering teams to deliver a scalable architecture that not just meets current needs, but considers future growth scenarios. Further our architecture initiatives focused on standardizing internal interfaces for product teams to develop notifications and report delivery autonomously with minimal friction
Define clear outcomes that measure customer satisfaction and business impact with the ability to analyze them and utilize them in decision making processes
Prioritize between new features, architectural improvements, and operational excellence
Do whatever it takes to make Xendit succeed
You may be a good fit if
have 3-5 years experience in product management
have experience in crafting and helping build scalable platforms
are hyper-focused on delighting customers with the best possible experience and are constantly pushing the boundaries of what's best-in-class
have experience working on API integrations with third party providers
are familiar with Scrum product development methodologies
have exceptional communication and stakeholder management skills, and have the ability to develop strong working relationships with a breadth of stakeholders including engineering, business people, and C-level executives
possess superb analytical and quantitative skills, and have the ability to use hard data and metrics to make data-driven decisions
thrive in fast-paced and uncertain environments, and flourish with minimal guidance
take complete ownership of your product. The buck stops with you
not only welcome feedback from customers and teammates but you thrive on it
are not afraid to challenge conventional thinking, while also subscribing to the concept of "disagree and commit."
Bonus points if you
Are familiar with notification engagement tracking and similar analysis
Have experience with notification or template management systems handling and routing multinational and multilingual content
Have integrated chatbots into messaging and customer service tools
Are familiar with securing data for sharing with external parties
Xendit

Manila City, Metro Manila
Permanent
Full-time