Product Manager - growthXendit

Product
Drive customer engagement, retention, and upsells for products that empower MSMEs and SMEs to run and grow their businesses
Our Product team advocates for our users and our business, setting the vision for our growing family of products. We use data, research, strategy, and empathy to guide multidisciplinary teams toward a common goal, balancing diverse perspectives and empowering our teams to do great work. As we scale across Southeast Asia, there's plenty of space for you to grow alongside us and simplify payments for millions of users across the region.
Mission
As a Product Manager, Merchant Engagement, you'll lead the team in driving customer retention and product attachment by shipping new features, running growth experiments, and creating growth platform tools from scratch. From the start, you'll own the end-to-end customer journey from first transaction to churn for MSMEs and SMEs in Indonesia and Philippines.
This is not a role for the faint-hearted. We're looking for someone obsessed with building what customers want, geeks out on data & user behavior, and enjoys working collaboratively. You'll be responsible for building this product team from 0 to 1 - from defining your scope to setting the strategy/roadmap to getting your hands dirty with rapid testing & experimentation. You'll be working hand-in-hand with Data, Marketing, and Sales teams to design and launch personalized in-product pathways that help merchants get more value out of our products.
After coming onboard, you'll be interviewing dozens of merchants, building a skunkworks team, getting leadership buy-in, and then rapidly testing & learning your way to make real impact on the business. Along the way, you'll actively report on your progress and share your results with the organization. You'll pass along the wins and own the failures. And if you succeed, you'll be part of creating a best-in-class merchant experience used by millions of MSME and SME merchants across Southeast Asia.
Responsibilities * Lead the Merchant Engagement product team, building it from 0 to 1
Work with your engineering and design teams to ideate, build, and optimize the end-to-end customer journey from first transaction to churn
Build a deep understanding of our growth & engagement experiences, systems, processes - and how they all fit together. Be opinionated about how we take these further to make them best-in-class
Own key product and growth metrics, such as product discovery, product attachment, upsell, and retention rates
Drive strong decision-making through quantitative results and AB testing, and qualitative research and customer insights. It will be important to balance conversion wins with customer UX quality
Partner with the Dashboard team to ship consistent and thoughtful changes across the web and mobile dashboard experiences
Partner with cross-functional stakeholders (e.g. Data Inbound Sales, Marketing, Operations, etc.) to drive the end-to-end success of your projects from through the stages of initial conception, launch, and scale
Do whatever it takes to make Xendit succeed
You may be a good fit if
Have at least 3-5 years of growth PM or product management experience - with a track record of successfully driving rapid growth for SME and/or consumer products
Thrive in uncertain and ambiguous environments, and flourish with minimal guidance
Possess superior analytical and quantitative skills, and have the ability to use hard data and metrics to back up assumptions
Possess a growth mindset: Live and breathe experimentation, have insatiable curiosity and inquisitiveness, and ruthlessly prioritizes for impact
Creative problem solver who can weigh and articulate crisp trade-offs
Do whatever it takes to make your product and team successful whether that means writing a QA plan or hunting down the root cause of a user's frustration
Not only welcome feedback from customers and teammates but you thrive on it
Skilled communicator and can collaborate effectively with a breadth of stakeholders including engineering, business people, and C-level executives
Not afraid to challenge conventional thinking, while also subscribing to the concept of "disagree and commit."
Maintain a balanced portfolio of projects; both quick, incremental wins and step-change functionality
Bring focus, structure and discipline to any environment
Xendit

Manila City, Metro Manila
Permanent
Full-time