product expert & Customer success managerGrowthdesk
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 08/06/2025
Deadline: 03/03/2021
Company Description
GrowthDesk is a Marketing Automation platform built for Small to Medium-sized businesses. Through its 2 flagship brands, DREA for Real Estate and SKALE for Retail, we empower our small to medium-sized businesses with a powerful and easy to use platform that allows them to easily and effectively automate their marketing.
Job Description
If you love helping others find solutions to their advertising and marketing challenges, this role may be for you. As our Product Expert & Customer Success Manager, you will be helping businesses get the right customers and maximising conversions of both in-store and online customers.
Know the company's products inside out with the ability to deliver compelling presentations via telephone and email.
Be the trusted advisor and advocate for the customers
Systematically identifying new leads based on our internal tracking system
Constantly engage customers to help them derive maximum value from SKALE and identify new opportunities
Resolve customer inquiries by providing appropriate solutions and alternatives within a reasonable time frame; follow up to ensure resolution and keep records of customer interactions
Collaborate with other team members to ensure adoption and successful renewal
Monitor customer satisfaction and identify ways to optimise customer satisfaction
Identify new ways to optimise our customer experience and collaborating on customised strategic plans
Qualifications
Are passionate about customer success and experience
Have the ability to communicate effectively to customers via email and telephone
Can embrace challenges and and come up with creative solutions
Is disciplined, reliable and responsible self-starter that can self-manage with strong critical thinking skills
Is willing to invest in relationships with customers and colleagues
Have between 2 - 5 years of work experience in a customer success role
Additional Information
Come be a part of an open, collaborative and innovative culture. Our people are always working together to build the next big thing and to achieve impossible feats - which also keeps the place buzzing.
SmartRecruiters
GrowthDesk is a Marketing Automation platform built for Small to Medium-sized businesses. Through its 2 flagship brands, DREA for Real Estate and SKALE for Retail, we empower our small to medium-sized businesses with a powerful and easy to use platform that allows them to easily and effectively automate their marketing.
Job Description
If you love helping others find solutions to their advertising and marketing challenges, this role may be for you. As our Product Expert & Customer Success Manager, you will be helping businesses get the right customers and maximising conversions of both in-store and online customers.
Know the company's products inside out with the ability to deliver compelling presentations via telephone and email.
Be the trusted advisor and advocate for the customers
Systematically identifying new leads based on our internal tracking system
Constantly engage customers to help them derive maximum value from SKALE and identify new opportunities
Resolve customer inquiries by providing appropriate solutions and alternatives within a reasonable time frame; follow up to ensure resolution and keep records of customer interactions
Collaborate with other team members to ensure adoption and successful renewal
Monitor customer satisfaction and identify ways to optimise customer satisfaction
Identify new ways to optimise our customer experience and collaborating on customised strategic plans
Qualifications
Are passionate about customer success and experience
Have the ability to communicate effectively to customers via email and telephone
Can embrace challenges and and come up with creative solutions
Is disciplined, reliable and responsible self-starter that can self-manage with strong critical thinking skills
Is willing to invest in relationships with customers and colleagues
Have between 2 - 5 years of work experience in a customer success role
Additional Information
Come be a part of an open, collaborative and innovative culture. Our people are always working together to build the next big thing and to achieve impossible feats - which also keeps the place buzzing.
SmartRecruiters
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Growthdesk
About the company
MetroManila, ManilaAgreement
Position product expert & Customer success manager recruited by the company Growthdesk at MetroManila, Manila, Makati, Joboko automatically collects the salary of , finds more jobs on Product Expert & Customer Success Manager or Growthdesk company in the links above
About the company