Product advocates leadCanva

Canva's Commitment and Mission
At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don't think you quite meet all of the skills listed or tick all the boxes, we'd still love to hear from you!
Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 86 million monthly active users across 190 different countries and a team of over 3,000 people... and the best bit is that we've only achieved 1% of what we know we're capable of.
Join us and design your future.
About the Product Advocates team
Growing our adoption and expansion in teams & businesses of all sizes is a core company strategy at Canva. We are doubling down on our premium and new product initiatives for businesses, and building a cross-functional Go-To-Market (GTM) engine consisting of Product, Growth, Marketing, Sales and Data.
A key pillar of this GTM engine and one of Canva's big bets in 2022, is our Product-led Sales motion, data & product-led customer acquisition strategy that complements our successful self-serve strategy.
The Product Advocates team is a core component of this motion as it bridges the gap between self-serve and the strategic sales team by offering a layer of low-touch human support to customers. The goal of the Product Advocates team is to assist paid teams in small and medium businesses to onboard and rapidly experience success on Canva, through a combination of low-touch conversion tactics, such as in-product chat, demos & webinars. Today we have seven Product Advocates based in Austin, but this number will expand and scale globally in the years to come.
To help us fulfill this vision, we are looking for a coach who'll help oversee and lead the first team of Manila-based Product Advocates, partnering closely with the Head of Product Advocates based in Sydney. Based in Manila, this will be the on the ground role ensuring the team is successfully set up to scale our Product-led Sales motion and ultimately deliver on our ambitious growth goals.
This role will also closely collaborate with our Customer Happiness Team, Product and Marketing functions.
You'll love this role if you..
Have excellent English communication skills, both verbal and written
Are experienced and passionate about interacting with customers and providing an excellent customer experience
Have commercial savvy: you don't necessarily have to be a salesperson, but you should have the ability to go beyond support to spot opportunities to make valuable contributions
Have technological skills to handle spreadsheets, documents, and digital tools
Are motivated and energetic, with a driven work ethic and a dedication to consistently learning and improving
Are collaborative and team-oriented
Have good time management skills and a knack for organization
Have experience meeting and/or exceeding key performance metrics
Are amenable to a 24/7 shifting schedule - rotating shifts, weekday rest days and split-offs
What you'll do...
Coaching & Team Building
Coach the first team of the rapidly-growing Product Advocate group in Manilla, and support the vision to optimize and scale it
Manage a team of people, setting direction and deploying resources as needed
Set and deliver upon the goals and strategy for the team
Impact change through the work of the product advocate team
Alongside the Head of Product Advocates, you will support the translation of the Product-led sales strategy into daily activities that drive high quality customer interactions that maximize conversion and team productivity
Run training on the playbooks to help your team successfully have these customer interactions.
Ensure resourcing and prioritization flows are in place
Refine team processes, training and support - you lift the skills and expertise of those around you by identifying haps and helping to improve them
You proactively help others to address issues and work effectively with diverse groups of people You can lead effectively through team formation stages, proactively solving for barriers to team effectiveness
Supporting the health of the Product Advocate team to ensure growth, development and long term engagement
What we're looking for...
About you
With experience in sales and customer success, you love guiding teams and translating processes into day to day activities for the Product Advocate team.
You have experience training teams, and constantly lift the skills and expertise of those around you by identifying gaps and helping improve them. You are able to deliver real impact through strong leadership and coaching.
You believe that customer experience is paramount, and love to build high performing teams & processes around this core principle.
You have proven experience guiding teams to success and fostering culture within. You have a strong focus on a collaborative approach, and the ability to drive outcomes across the
are looking for an opportunity to lead and guide a team of people within one of the most exciting and inspiring companies in the world. * Also, we are looking for...
You have 5+ years experience coaching a team of representatives in sales, customer success, or support; preferably in a high-growth, product-led B2B SaaS company.
You have scaled teams in fast paced environments
You have experience using your judgment to identify and resolve day to day problems
You have a passion for great customer experience and the ability to translate customer needs and feedback to internal stakeholders You have previous experience managing teams that handle both customer email and chat interactions.
A champion of diversity, skilled at creating an environment of belonging, trust, safety and inclusion.
Working at Canva
Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.
Whether you're in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include:
A temporary work from home setup as we prepare to provide a safe environment for Canvanauts who would like to work in the office. Our Future of Work plan is to move towards a hybrid work model (in-office & from home) You and your team can determine your ideal work setup. Whichever works best for you, #KayaSaCanva.
Unique and flexible leaves options: :Recharge and go on your next getaway or simply take time off for yourself through our Vacation Leave, Give back through our Volunteer Leave to help out a charity or NGO of choiceSupport yourself or take care of your loved ones (even your furbabies) through our Sick or Carer's Leave
Focus on your own growth and development through our Professional Educational Leave
An annual Vibe & Thrive allowances for you to spend on anything that supports your wellbeing. Whether it's a workshop, an electronic stand-up desk, a gym membership, or dinner with a teammate, we encourage you to do what you need to do in order to thrive.
Virtual and in-office wellness and development benefits including Canva University, Employee Assistance Programs, Fitness Classes and more to support your physical, mental, and social wellbeing.
Canva For Good program that matches your not-for-profit donations and a range of sustainability and ethical initiatives to get involved in.
A variety of Canva clubs that you can join to connect you to fellow Canvanauts with similar interests. From cycling, skincare, pets, to foodies (and the list goes on), we got you covered! Club activities can also be done remotely or in person.
We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
Canva

Manila City, Metro Manila
Temporary
Full-time