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processing Agent (philippines)Course Hero

Salary: Agreement
Work form: Full time
Posting Date: 22/07/2021
Deadline: 22/08/2021
Course Hero is scaling! Are you looking to leverage your strong eye for detail to help students learn? Course Hero is looking for individuals with a commitment to excellence and accuracy, the ability to analyze questions students need help via our tutoring platform and a desire to help students by ensuring that content conforms to guidelines. Candidates must be self-starters with an outstanding work ethic, keen eye for details, and have a positive attitude.
Note: This is a remote, full-time position at 40 hours per week. There are different shifts available (see below).
Here are some ways you will make an impact:
Improve tutor quality with new policies & processes developed with rollout of new expert and tutor community initiatives.
Achieve our set Service Level Agreements (SLA) for Question & Answer Processing, flagged threads and tutor account management
Triage platform-related bugs and escalated cases to our HQ team
Support Fraud Prevention Team; detecting unusual activity, provide input to our product and operational protocols
Are You Our Question Quality and Compliance Analyst?
A college degree is required
Have a strong Analytical abilities, required in order to assess data effectively and accurately
Keen attention to detail
Have strong organizational skills with an ability to stay focused on assigned tasks
Be comfortable working with computers - experience with Chrome and Google Suite (Docs, Sheets, Slides, Gmail, Slack are a must
Must be flexible with hours of operation during times of peak season
Must have reliable internet connection access
Shifts Available:
There are 3 shifts available and any of the ff may be assigned to you.
Morning shift - 8:00 AM - 5:00 PM
Evening shift - 4:00 PM -1:00 AM
Graveyard shift - 12:00 AM - 9:00 AM
Equal ​Employment Opportunity Statement ​(EEO)
We are an equal opportunity employer and value diversity and ​inclusion within our company. ​We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender ​identity, gender expression, sexual orientation, age, marital status, ​veteran status, or ​ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.
About Us:
Course Hero is on a mission to help students graduate confident and prepared. The online learning platform offers over 60 million course-specific study resources created by and for students and educators, as well as 24/7 tutor help. More than 65,000 verified college educators use Course Hero to collaborate with other faculty and share resources to hone new strategies for instruction. Everyday, students, educators and tutors help more than 20 million students make every study hour count.
We have an awesome team and a truly engaging culture. We are customer-focused, collaborative, responsible, gritty, and we love to learn. Our bold mission is to help students graduate confident and prepared!
We are not the only ones that think we're onto something big. Course Hero has been recognized as one of the , , , and in the . Read up on some of our recent , , and learn more to see what it is like to work with our team.
Join us on our mission!
Course Hero

Other Info

Philippines
Permanent
Full-time

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