processing Agent (philippines)Course Hero
Salary: Agreement
Work form: Full time
Posting Date: 10/11/2025
Deadline: 07/02/2021
Course Hero is scaling! Are you looking to leverage your strong eye for detail to help students learn? Course Hero is looking for individuals with a commitment to excellence and accuracy, the ability to analyze questions students need help via our tutoring platform and a desire to help students by ensuring that content conforms to guidelines. Candidates must be self-starters with an outstanding work ethic, keen eye for details, and have a positive attitude.
Note: This is a remote, full-time position at 40 hours per week. There are different shifts available (see below).
Here are some ways you will make an impact:
Improve tutor quality with new policies & processes developed with rollout of new expert and tutor community initiatives.
Achieve our set Service Level Agreements (SLA) for Question & Answer Processing, flagged threads and tutor account management
Triage platform-related bugs and escalated cases to our HQ team
Support Fraud Prevention Team; detecting unusual activity, provide input to our product and operational protocols
Are You Our Question Quality and Compliance Analyst?
A college degree is required
Have a strong Analytical abilities, required in order to assess data effectively and accurately
Keen attention to detail
Have strong organizational skills with an ability to stay focused on assigned tasks
Be comfortable working with computers - experience with Chrome and Google Suite (Docs, Sheets, Slides, Gmail, Slack are a must
Must be flexible with hours of operation during times of peak season
Must have reliable internet connection access
Shifts Available:
Sunday - Thursday - 8:30am - 5:00pm (Pacific Time)
Sunday - Thursday - 12:00am - 8:30am (Pacific Time)
Tuesday - Saturday -12:00am - 8:30am (Pacific Time)
Tuesday - Saturday - 6:00am - 2:30pm (Pacific Time)
Equal Employment Opportunity Statement (EEO)
We are an equal opportunity employer and value diversity and inclusion within our company. We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.
About Us:
At Course Hero, we have an awesome team and a truly engaging culture. We are customer-focused, collaborative, responsible, gritty, and we love to learn. Our bold mission is to help students graduate confident and prepared!
We are not the only ones that think we're onto something big. Course Hero has been recognized as the on Deloitte's 2019 Technology Fast 500 and also 2019's by the Bay Area News Group. Read up on some of our recent , , and learn more to see what it is like to work with our team.
Course Hero
Note: This is a remote, full-time position at 40 hours per week. There are different shifts available (see below).
Here are some ways you will make an impact:
Improve tutor quality with new policies & processes developed with rollout of new expert and tutor community initiatives.
Achieve our set Service Level Agreements (SLA) for Question & Answer Processing, flagged threads and tutor account management
Triage platform-related bugs and escalated cases to our HQ team
Support Fraud Prevention Team; detecting unusual activity, provide input to our product and operational protocols
Are You Our Question Quality and Compliance Analyst?
A college degree is required
Have a strong Analytical abilities, required in order to assess data effectively and accurately
Keen attention to detail
Have strong organizational skills with an ability to stay focused on assigned tasks
Be comfortable working with computers - experience with Chrome and Google Suite (Docs, Sheets, Slides, Gmail, Slack are a must
Must be flexible with hours of operation during times of peak season
Must have reliable internet connection access
Shifts Available:
Sunday - Thursday - 8:30am - 5:00pm (Pacific Time)
Sunday - Thursday - 12:00am - 8:30am (Pacific Time)
Tuesday - Saturday -12:00am - 8:30am (Pacific Time)
Tuesday - Saturday - 6:00am - 2:30pm (Pacific Time)
Equal Employment Opportunity Statement (EEO)
We are an equal opportunity employer and value diversity and inclusion within our company. We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.
About Us:
At Course Hero, we have an awesome team and a truly engaging culture. We are customer-focused, collaborative, responsible, gritty, and we love to learn. Our bold mission is to help students graduate confident and prepared!
We are not the only ones that think we're onto something big. Course Hero has been recognized as the on Deloitte's 2019 Technology Fast 500 and also 2019's by the Bay Area News Group. Read up on some of our recent , , and learn more to see what it is like to work with our team.
Course Hero
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Philippines
Permanent
Full-time
Permanent
Full-time
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