process trainer - Healthcare AccountWeLink Management Consultancy Services

Description
Welink MCS is hiring for a Process Trainer - Healthcare Account in behalf of a client partner in the BPO Industry.
Location: Cebu
Email: ***@welinkmcs.com or ****@welinkmcs.com
Roles and Responsibilities:
• Strong, experienced individual for HLS business who must be well versed with patient calling processes, services & products and has trained batches in the same cycle space
• Improving Accounts/Teams performance through refresher Training and motivate team to achieve desired quality and production targets
• Planning and process development - Innovate to optimize production and constantly improve Production, Quality, and AHT/ART
• Participate and contribute in client conference calls, management meetings, and department meetings
• Identify training needs and arrange for training, re-training, and cross-training, as required
• Support and monitor day-to-day work processes and meet production and Service Level Agreements (SLA) related to Training
• Conduct periodic and surprise audits and checks to ensure compliance with documented policies and procedures
• Facilitate to meet contractual obligations and client expectations
• Draw a plan of action in coordination with Managers, AM (Assistant Manager), and the Quality Analyst based on feedback to continue to improve operational & Training performance
• Ascertain training areas based on reports from the Quality Analyst and reduce unwanted costs
• Development and maintenance of Standard Operating Procedures (SOP) and other documentation to ensure uniformity across teams and processes
• Responsible for studying the client processes gathering all ****rmation and ensuring seamless implementation
• Working out detailed project plans for implementation through the initial period of pilot testing and establish firm communication channels with the client for all types of escalations. Account management and client relationship management
• Develop team excellence
• Ensure consistent training Review's with other departments
Qualification and Skills Required:
• Ability to work US shifts
• Excellent verbal & written communication & presentation skills
• Ability to work on MS-Office, Excel, and PPT
• Customer Service orientated and assimilate with other stakeholders
• Commitment, Logical Thinking, Deliberate the decisions, Play a role model
• Identify Training needs for an agent to acquire/enhance the required skill sets
• Must have at least a minimum of 5 years of RCM experience (strong knowledge in Patient Calling function) with 2 and more years of experience in Patient Calling as Trainer
• Expertise on how to manage AHT/ART
• Works independently demonstrates initiative and innovative thinking
• UG/PG Graduation in any stream with excellent communication skills in English (Written and Spoken)
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 5
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes

Cebu, Central Visayas ·  Today, 01:50 PM
Work type
Full Time