Process Improvement associate ( remote)Coda Payments

What we do
Founded in 2011, Coda Payments helps digital content providers monetize their products and services in more than 40 markets. Publishers of leading games like Moonton (Mobile Legends: Bang Bang), Garena (Free Fire) and Tencent (PUBG Mobile), streaming platforms like beIN and Bigo Live, apps like Tinder, and video-on-demand platforms like Viu have integrated with Coda Payments to accept payments.
Coda Payments is headquartered in Singapore with dozens of additional outposts around the world. Coda Payments has recently been named the 28th fastest growing company in the Asia-Pacific region by the (making it the second fastest-growing fintech company in its region), the 8th fastest growing company in Singapore by , and a Technology Pioneer by the .
Working at Coda
Life at Coda is fast-paced, challenging, and fun. As a rapidly growing global company, we're always looking to step up and adapt to changes quickly; there is never a dull day at Coda.
We make things happen in the most impactful and effective manner. If you are always eager to initiate new ideas, hungry to contribute more, derive satisfaction from team wins rather than individual ones, and value integrity, you will fit perfectly into the Coda team!
Responsibilities
Identify opportunities to improve CS team content development processes
Lead customer support related projects for internal and external process
Create and maintain customer support tools
Create and maintain a report based on customer support metrics
Set up Webhook integration for internal process purposes
Set up an internal workflow to improve internal process
Work with chatbot team to revamp and maintain the process
Work with global support team create FAQ content
Work with the design team to improve help center UI
Requirements
3 years of experience in setting up customer support tools
Flexible in working in different time zones as a part of the global team
A meticulous eye for detail and a strong understanding of English grammar and punctuation
Quick learner, self-driven, and result-oriented
Having a basic understanding of HTML or Script is a plus
Good communication skills in English
Highly organized and ability to manage several projects & tasks simultaneously
We are an equal opportunity employer and do not discriminate based on gender, race, age, religion, disability, or other local protected class. We are committed to cultivating an inclusive environment for all employees, and we welcome the diversity that you will bring!
If you are looking for a rapid-growth environment and great teams to work with, you should apply now.
We are sorry to inform you that only shortlisted candidates will be notified as we may be overwhelmed by the number of applicants coming into our system; hence if you do not get a reply from us - don't give up on us just yet!
We encourage you also to check out our career site at https://www.codapayments.com/careers - we may have other suitable openings for you.
Coda Payments

Manila City, Metro Manila
Permanent
Full-time