Process expertMaersk Global Service Centres India Private Limited

Job Description
Supports the sales team to manage and grow assigned accounts in line
with the organisational strategy, goals, policies and processes.
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities:
Builds a good understanding of target customers and their business.
Maximises the impact of transactional sales through effective probingand lead qualification.
Provides a personalised service and builds relationships with customers.
Tracks competitor information and market trends and suggests required action.
Formulates and manages service contracts with customers.
Communicates service or rate changes, notable trends, policies and other relevant information to assigned accounts.
Assists with processing price quotes and rate negotiations.
Ensures customer relationship management tools are updated on time and are of excellent quality.
Is typically responsible for supporting a small/medium size impact client base in any size cluster.
Who do we look for:
With at least 2 years work experience in shipping, logistics or BPO as long as with customer service experience/customer facing.
Bachelor's Degree Graduate of any course,
Amenable to work in graveyard shift and hybrid set up.
Knowledgeable with basic computer applications and navigation.
Fluent in English and Filipino.
Comfortable with non-voice business transactions