Process expertMaersk Global Service Centres India Private Limited

Job Description
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer:
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are a wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and encourages employees to take responsibility for managing their careers whether to move laterally or vertically.z
Key Responsibilities:
- Respond to all inquiries in a timely and accurate manner & escalate difficulties as defined in SOPs / IOPs.
- Maintain effective and proactive communication - by regularly participating in conference calls with the clients to enable seamless process flow.
- Maintain a Customer Centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
- Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
- Have good business knowledge / process understanding to provide a value add to the customers through effective business solutions.
- Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
- Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
Who we are looking for:
- University graduate or bearing similar professional qualification in the same or related field
- Minimum 2 years relevant experience in shipping or the BPO industry
- Experience in handling Customer Service transactions/processes and dealing with direct customer's preferred
- Proficiency in Microsoft Office applications is a plus
- Good communication skills, particularly excellent written Spanish skills required
- Ability to work under pressure and according to standard processes
- Strong service mindset with a sense of urgency
- High attention to detail and critical thinker
- Team player, skilled in coordinating and working with different types of colleagues
- Open to occasional overtime and/or shift changes as needed
- Fluent in English